Branch Team Leader

Stanbic Bank Tanzania; Citrusdal; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group is seeking a branch-based leader to oversee a Point of Representation (POR) within Personal and Private Banking. You will drive sales and service performance, ensure operational excellence, and lead a high-performing frontline team to provide a consistent, client-centric banking experience.

The role emphasizes risk and compliance, daily operations, and developing the team to deliver measurable outcomes in a dynamic branch environment.

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised) in Banking, Finance, Business Management or related field.
• FAIS Representative status.
• 3–4 years frontline banking with sales, service and client engagement.
• Experience leading or coordinating a frontline team to meet multiple objectives.
• Strong knowledge of branch operations, risk controls, compliance and cash handling.

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high‑performance culture.
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake.
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control.
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements.
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand.

Skills

Sales & service focus

Frontline team leadership

Risk & compliance awareness

Customer centricity

Education

Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or related field

Tools

Application Verification

Submission Verification

Customer Acceptance and Review

Banking Processes

Product Knowledge

Job description

Job Description

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Job Description

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status

Minimum Experience

• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Behavioural Competencies

• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies

• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.