Universal Banking Team Leader

Standard Bank Group; South Africa; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Standard Bank Group in Western Cape is seeking an experienced Universal Banking Team Leader to head a team of Universal Bankers in a Local Market environment. You will drive sales, service, client experience and risk management while ensuring operational discipline across branch networks.

Frequent travel within the Local Market is required to engage teams, support client initiatives and maintain strong stakeholder relationships; a strong frontline banking leader with a track record in coaching

Qualifications

• 3 to 4 years frontline banking leadership experience.
• Strong sales, service and client engagement focus.
• Ability to translate Local Market priorities into execution.
• Sound understanding of banking processes and regulatory requirements.
• Willingness to travel frequently within Local Market.

Responsibilities

• Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
• Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
• Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
• Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
• Manage team capability, performance, staffing, development and engagement in partnership with Human Capital to build a high-performing, client-focused and accountable team culture.

Skills

Team leadership

Sales & cross-selling

Client engagement

Risk management

Operational excellence

Stakeholder management

Education

NQF Level 6 FAIS-aligned qualification

FAIS Representative status

Valid driver’s license

Job description

Location: ZA, WC, Western Cape, Boland West Coast

Business Segment: Personal & Private Banking

We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment. The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.

This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch-based teams effectively and contribute to sustainable business growth. Frequent travel within the Local Market will be required to engage teams, support client-facing initiatives and maintain strong stakeholder relationships.

Key Responsibilities:

• Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
• Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
• Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
• Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
• Manage team capability, performance, staffing, development and engagement in partnership with Human Capital to build a high-performing, client-focused and accountable team culture.

Qualifications

• NQF Level 6FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required.
• A valid driver’s licence is required.
• 3 to 4 years’ relevant frontline banking experience, with strong exposure to sales, service, client engagement and branch operations.
• Experience leading, coaching or coordinating a frontline banking team to deliver against sales, service, operational and compliance objectives.
• Sound understanding of banking processes, client needs analysis, product application processes, account submissions, risk controls and regulatory requirements.
• Proven ability to engage stakeholders, resolve client matters, interpret performance data and implement practical improvements within a branch or Local Market environment.
• Willingness and ability to travel frequently within the Local Market to support client initiatives, team engagement and business execution.

Additional Information

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.