Universal Banking Team Leader

Standard Bank Group; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group is seeking an experienced Universal Bank Team Leader in Tokai, Western Cape, to drive branch-based revenue, deepen client relationships, and lead a high-performing sales team. The role emphasizes client-centric service, regulatory compliance, and strategic market execution.

You will coach Universal Bankers, manage risk, and ensure top-notch client experiences while meeting branch financial targets and regulatory standards.

Qualifications

• Bachelor of Commerce or FAIS-aligned qualification (NQF7) in banking, finance, sales or management.
• RE1 and RE5 qualifications preferred.
• 5–7 years in retail/universal banking with frontline sales exposure.
• 2–3 years of leadership experience managing sales teams.

Responsibilities

• Drive sustained sales and revenue growth by deepening client relationships and acquiring new business.
• Lead, coach and develop Universal Bankers to build a high-performance sales and service culture.
• Ensure exceptional client experience with a client-centric approach and effective issue resolution.
• Oversee risk, compliance and conduct management across the branch, including FAIS and Fit and Proper requirements.
• Utilize market insights and performance data to optimise client coverage and branch execution.

Skills

Leadership

Sales management

Client engagement

Risk management

People development

Education

Bachelor of Commerce or FAIS-aligned certificate

RE1 and RE5 preferred

Tools

CRM systems

Audit/compliance tools

Job description

Location: ZA, undefined, Tokai, Standard Bank Blue Route Mall, Ground Floor, Blue Route Shopping Mall, 30 Tokai Road Shop G58-62, Dreyersdal

Business Segment: Personal & Private Banking

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience. This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities:

• Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
• Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
• RE1 and RE5 preferred.

Experience Required:

• 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
• At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
• Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
• Adopting Practical Approaches and Producing Output
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Showing Composure
• Following Procedures and Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.