Cash Consultant

Standard Bank Group; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Standard Bank Ladismith Service Centre in Ladismith, Western Cape, is seeking a branch cash services assistant to manage in-branch demand and cash assets while ensuring accurate, secure transactions and a high-quality client experience.

The role covers end-to-end cash service, cash asset management, ATM/ANA availability, and strict adherence to risk and compliance procedures, with opportunities to improve processes and reporting through shared MIS insights.

Qualifications

• NQF 5 FAIS-recognised qualification (Required).
• 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
• Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy.
• Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
• Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.

Responsibilities

• Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
• Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
• Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
• Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.

Skills

Cash handling

Customer service

ATM/ANA support

Risk & compliance awareness

Attention to detail

Education

NQF 5 FAIS-recognised qualification

Job description

Location: ZA, Western Cape, Ladismith, Standard Bank Ladismith Service Centre, 1 Van Riebeeck Street

Business Segment: Personal & Private Banking

To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.

Key responsibilities:

• Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
• Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
• Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
• Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.

Qualifications

• NQF 5 FAIS-recognised qualification (Required)
• 1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.
• Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).
• Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.
• Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.

Additional Information

• Adopting Practical Approaches and Examining Information
• Articulating Information and Understanding People
• Exploring Possibilities and Generating Ideas
• Making Decisions and Managing Tasks
• Producing Output and Upholding Standards
• Following Procedures and Upholding Standards
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.