Branch Manager (Channel Manager: Sales & Service) (FAIS)

Absa Group; Warden; On-site; ZAR 750,000 - 1,200,000; Full time

Job summary

Absa Group in South Africa seeks a strategic branch leader to drive growth and exceptional customer outcomes across multiple service points. You will manage cash, audits, compliance, and digital adoption while leading sales, service, and community engagement.

As a senior leader, you will inspire teams, shape culture, and deliver on performance targets with a strong focus on governance, risk control, and stakeholder collaboration within the bank's strategic framework.

Qualifications

• Bachelor's degree in Banking or Business Administration.
• Proven experience in branch leadership and P&L ownership.
• Strong governance, risk, and regulatory compliance knowledge.

Responsibilities

• Provide strategic and operational leadership to a large or complex branch or branches.
• Drive branch growth, service excellence, and digital adoption.
• Oversee cash, audits, and compliance with regulatory standards.
• Lead sales, service, and external/ internal stakeholder engagement.
• Develop future leaders and ensure achievement of performance targets.

Skills

Leadership

Strategic thinking

Digital adoption

Customer focus

Stakeholder management

Education

Bachelor's Degree in Banking

Bachelor's Degree in Business Administration

Tools

Governance

Job description

Empowering Africa's tomorrow, together…one story at a time.

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

To provide strategic and operational leadership to a large or complex branch (or multiple service points), delivering sustainable growth, transformation objectives, strong governance, and exceptional customer outcomes in line with the bank's strategy. Deliver branch commercial outcomes. Manage cash, devices, audits and compliance. Lead sales, service, and digital adoption. Represent the bank in the community. Develop future leaders.

Job Description

KEY FOCUS AREAS

• Lead nodal operations with accountability for people, process, and performance.
• Drive commercial growth and service excellence across multiple (SSO's)
• Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.
• Strengthen compliance and operational integrity in civic services.
• Inspire and empower teams to deliver exceptional customer experiences.
• Expand market presence through oversight of RIB and External sales.
• Harness technology to optimize efficiency and innovation.
• Build resilient, high-performing teams aligned to strategic goals.
• Ensure delivery of all performance targets with commercial focus.
• Champion operational leadership that advances Africa's service landscape.

Accountabilities

Strategic Leadership

• Translate regional and national strategy into branch execution
• Drive transformation, digital adoption, and inclusion initiatives
• Position the branch as a trusted financial partner in the community

Business Performance

• Full Branch P&L accountability (where applicable)
• Deliver growth, profitability, and productivity targets
• Optimise multi-channel and integrated service models

People & Culture

• Lead senior branch leadership and management teams
• Build a leadership pipeline and succession plans
• Foster ethical leadership, engagement, and accountability

Risk, Compliance & Governance

• Overall accountability for branch risk, conduct, and regulatory compliance
• Manage audits, governance forums, and material risk events
• Ensure strong control environments and TCF adherence

External & Internal Stakeholder Management

• Engage key clients, community structures, and external partners
• Act as a brand ambassador for the bank

Customer Experience

• Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers
• Promote efficient service, alternative banking channels,
• Upholding Absa's service standards, image, and brand in a safe, professional, and well-managed branch environment

Education

Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration