Branch Support Technician

Spinnaker Software; Wes-Kaap; On-site; ZAR 180,000 - 250,000; Full time

Job summary

A well-known software company in South Africa's Western Cape is seeking a motivated individual for a second-line support role. The position involves troubleshooting and resolving technical issues, as well as maintaining computer equipment related to ARCH Products. The ideal candidate should have at least 3 years of experience and A+ and N+ certifications, and be willing to work overtime and on weekends. This role offers opportunities for personal and professional growth in a collaborative environment.

Qualifications

• Minimum 3 years of experience in a similar role.
• Familiarity with ARCH Products is beneficial.
• Ability to work overtime, weekends, and standby as needed.
• Criminal check will be performed in the final stage of recruitment.

Responsibilities

• Provide second line specialist support to users.
• Resolve technical problems related to network and software.
• Maintain customer computers and equipment.

Skills

Troubleshooting

Problem solving

Technical support

Education

A+ Certification

N+ Certification

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

*Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.