Branch Support Technician

Spinnaker Software; Midrand; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading software company in Midrand is seeking a dedicated individual to provide second line specialist support to computer users. The ideal candidate will have at least 3 years of relevant experience and certifications A+ and N+. This role involves troubleshooting, technical problem solving, and maintaining network equipment, with opportunities for professional growth in a collaborative environment.

Qualifications

• At least 3 years of experience in a similar role.
• Experience with ARCH Products is advantageous.
• Ability to work overtime and weekends.

Responsibilities

• Provide second line specialist support to users.
• Troubleshoot and resolve technical problems.
• Maintain network, software, and hardware equipment.

Skills

Troubleshooting

Problem solving

Customer service

Education

A+ certification

N+ certification

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

Our Midrand branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.