Branch IT Support Technician: Problem Solver & Growth

Arch Retail Solutions; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Arch Retail Solutions in Durban requires a skilled IT support specialist to deliver second line technical assistance for ARCH Products. You will handle questions, resolve problems, and maintain networks, software and hardware.

The role involves troubleshooting on the spot, with overtime, weekend work and standby from time to time. A minimum of 3 years in a similar role, plus A+ and N+ certifications, is expected.

Qualifications

• At least 3 years in a similar role.
• A+ and N+ are minimum requirements.
• Criminal check will be conducted in final stage of recruitment.
• Overtime, weekends and standby may be required.

Responsibilities

• Provide second line specialist support to computer users by answering questions and resolving technical problems.
• Maintain the customer's network, software and computer equipment related to ARCH Products.
• Troubleshoot on the spot and assist with on-site issues as needed.

Skills

Customer support

Technical troubleshooting

Network maintenance

ARCH product knowledge

Education

A+ certification

N+ certification

Job description

Arch Retail Solutions in Durban requires a skilled IT support specialist to deliver second line technical assistance for ARCH Products. You will handle questions, resolve problems, and maintain networks, software and hardware.

The role involves troubleshooting on the spot, with overtime, weekend work and standby from time to time. A minimum of 3 years in a similar role, plus A+ and N+ certifications, is expected.