Branch Supervisor

SkillsMap; Gqeberha; On-site; ZAR 240,000 - 340,000; Full time

Job summary

SkillsMap is seeking a Branch Supervisor for the Port Elizabeth area. The role oversees day-to-day branch operations, drives team performance and ensures a high-quality, customer-focused experience.

You will lead staff, handle HR tasks, keep the showroom up-to-date, manage cash, and maintain compliance with SOPs and health and safety guidelines. The successful candidate will have a Grade 12, a National Diploma in Business Administration/Management, 2–3 years of supervisory experience in

Qualifications

• Candidates must demonstrate strong people skills and a customer-focused approach.
• Experience supervising teams in sales/operations/retail or warehouse environments is essential.
• Proficiency with MS Office and basic computer applications is required.

Responsibilities

• Lead and motivate branch team to meet service and performance goals.
• Assist with staff training, HR tasks like timekeeping and policy adherence.
• Oversee branch operations: cleanliness, stock, and showroom upkeep.
• Manage petty cash and ensure proper record-keeping.

Skills

Interpersonal skills

Communication skills

Proactive

Attention to detail

Time management

Education

National Diploma in Business Administration/Management

Grade 12 (Matric)

Tools

Microsoft Office

Job description

Job Reference Number: 007-2026
Department: Port Elizabeth
Business Unit:
Industry: Manufacturing
Job Type: Permanent
Positions Available: 1
Salary: Market Related The Branch Supervisor oversees the day-to-day operations of the branch, drives team performance, and ensures a high-quality, customer-focused experience.

Job Description

Job Purpose

The Branch Supervisor oversees the day-to-day operations of the branch, drives team performance, and ensures a high-quality, customer-focused experience.

Key Performance Areas

• Lead, support, and motivate the branch team to achieve service and performance goals.
• Assist with staff training, development, and HR functions such as timekeeping, discipline, and adherence to company policies.
• Oversee branch operations, including cleanliness, maintenance, stock of supplies, and general upkeep.
• Manage petty cash accurately and ensure proper record-keeping.
• Maintain high showroom standards through regular merchandising and visual updates.
• Provide professional assistance to customers and ensure all queries and concerns are addressed promptly.
• Provide regular updates and feedback to the Manager.
• Stay on top of all administrative tasks and any additional assigned duties.
• Ensure compliance with Standard Operating Procedures (SOPs) and health and safety regulations.
• Proactively identify opportunities to improve customer experience and operational efficiency.
• Coordinate and assist with the receiving, shelving, dispatching, and return of stock and orders from head office.

Job Requirements

Minimum Skills and Knowledge Required

• Grade 12(Matric) or equivalent
• National Diploma in Business Administration/Management or related field.
• At least 2 to 3 years of experience in a supervisory, team leader, or managerial role within sales/operations/retail or warehouse environment(Essential).
• Proficient in Microsoft Office and basic computer application.

Competencies

• Interpersonal and communication skills
• Proactive
• Attention to detail
• Adaptability
• Problem-solving
• Time Management
• Customer centric