Retail Supervisor

Right Side Up Distribution; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Right Side Up Distribution is seeking an experienced Retail Supervisor for our Johannesburg Kempton Park branch. You will lead the Operations Team, oversee dayshift and nightshift activities, and drive efficient, on-time retail distribution.

Candidates must have Grade 12 or higher, excellent communication and problem solving skills, strong planning ability, fleet knowledge, and 3–5 years in retail distribution. Overtime may be required and own transport is essential.

Qualifications

• Grade 12 certificate or higher.
• Excellent communication skills.
• Able to work under pressure and meet deadlines.
• Problem solving skills.
• Reliable and punctual.
• Strong organisational and planning skills, such as shift handover plans and execution.
• Vehicle and Fleet knowledge.
• 3 to 5 years operational & Retail distribution experience required.
• Microsoft Office proficiency – Word/Outlook/Excel/PowerPoint
• Financial & accounting fundamentals.
• HR & payroll knowledge.
• Willing to work overtime.
• Own Transport.

Responsibilities

• Follow all reasonable and legal instructions given to you by Senior Management.
• Be polite, respectful and courteous to everyone you come into contact with.
• Never respond aggressively or rudely, even if provoked.
• Lead and motivate the Operations Team to ensure that they perform efficiently and productively.
• Provide training for all operations staff.
• Arrange regular meetings with the Operations Team to motivate, train and get feedback on issues experienced.
• Supervise and monitor the daily activities of all operational staff on Dayshift.
• Supervise and monitor the daily activities of all operational staff on Nightshift.
• Minimise and eliminate shortages / misroutes and damages.
• Ensure that a proper and accurate handover is done daily between Dayshift and Nightshift.
• Disciplining of the staff in your department.
• Supervise and monitor the performance of Staff members within your department.
• Ensure that all daily, weekly and monthly reports required are accurate and submitted on time.
• Ensure that all staff members are wearing full uniform every day.
• Assist the Customer Service Department with requests and queries to ensure overall Customer satisfaction.
• Always maintain a level of courteous professionalism in all communication and correspondence with Clients, Agents and Staff members.
• Monitor overtime.
• Ensure ERS is completed daily.
• Ensure 3rd Party Linehaul liaison and booking.
• Arrange direct loads for on-site loading.
• Ensure Booking Clients are planned for per delivery, per date, per vehicle.
• Ensure all operational and systems compliance based on retail procedures.
• Monitor Zone Controllers and shift reports.
• P&L loss control on vehicles vs routing.
• Work hand in hand with Fleet manager / assistant to optimise fleet.
• Interdepartmental communication flow.
• Ensure KPI levels at 98-99% on time in full.
• Any reasonable work-related instruction from management.

Skills

Excellent communication

Problem solving

Organisational and planning

Fleet knowledge

Financial fundamentals

HR & Payroll

Retail distribution experience

Own transport

Vehicle knowledge

Education

Grade 12 certificate or higher

Tools

Microsoft Office

Job description

Our Johannesburg branch based in Kempton Park is looking for an experienced Retail Supervisor.

Job Requirement

• Grade 12 Certificate or Higher.
• Excellent Communication Skills.
• Able to work under pressure and meet deadlines.
• Problem Solving Skills.
• Must be reliable and punctual.
• Strong organisational and planning skills, such as shift handover plans and execution.
• Vehicle and Fleet knowledge.
• 3 to 5 years operational & Retail distribution experience required.
• Microsoft Office proficiency – Word/Outlook/Excel/PowerPoint
• Financial & accounting fundamentals.
• HR & Payroll knowledge.
• Willing to work overtime.
• Own Transport.

Duties and Responsibilities Nationally

You are tasked with and responsible for, but not limited to, performing the following duties as Retail Supervisor. All performance appraisals and disciplinary enquiries will be based upon, but not limited to these:

• Follow all reasonable and legal instructions given to you by Senior Management
• Be polite, respectful and courteous to everyone you come into contact with
• Never respond aggressively or rudely, even if provoked
• Lead and motivate the Operations Team to ensure that they perform efficiently and productively.
• Provide training for all operations staff
• Arrange regular meetings with the Operations Team to motivate, train and get feedback on issues experienced.
• Supervise and monitor the daily activities of all operational staff on Dayshift.
• Supervise and monitor the daily activities of all operational staff on Nightshift
• Minimise and eliminate shortages / misroutes and damages.
• Ensure that a proper and accurate handover is done daily between Dayshift and Nightshift
• Disciplining of the staff in your department
• Supervise and monitor the performance of Staff members within your department
• Ensure that all daily, weekly and monthly reports required are accurate and submitted on time
• Ensure that all staff members are wearing full uniform every day.
• Assist the Customer Service Department with requests and queries to ensure overall Customer satisfaction.
• Always maintain a level of courteous professionalism in all communication and correspondence with Clients, Agents and Staff members.
• Monitor overtime.
• Ensure ERS is completed daily.
• Ensure 3rd Party Linehaul liaison and booking.
• Arrange direct loads for on-site loading
• Ensure Booking Clients are planned for per delivery, per date, per vehicle.
• Ensure all operational and systems compliance based on retail procedures.
• Monitor Zone Controllers and shift reports.
• P&L loss control on vehicles vs routing.
• Work hand in hand with Fleet manager / assistant to optimise fleet.
• Interdepartmental communication flow.
• Ensure KPI levels at 98-99% on time in full.
• Any reasonable work-related instruction from management.