Branch Manager - Growth, Ops & Service

MiRO; Durban; On-site; ZAR 500,000 - 900,000; Full time

Job summary

MiRO is seeking a Branch Manager to oversee daily branch operations, including sales, customer service, and security, in Durban. You will enforce policies, manage staff, and drive performance to meet business goals.

You will oversee inventory, budgeting, audits, and reporting while ensuring high service standards and regulatory compliance. Strong leadership and communication are essential.

Qualifications

• Three-year degree or post matric diploma in business management or 5-7 years relevant work experience.

Responsibilities

• Administer and efficiently run a branch, overseeing operations, sales, customer service, and safety.
• Enforce company policies and risk/compliance procedures across branch staff.
• Staffing, training, and supervision to meet service and sales objectives.
• Organize schedules, lead, and develop branch personnel; foster upward communication.
• Monitor performance, identify training needs, and develop staff for promotion.
• Oversee stock levels, stock takes, and strategies to reduce dead/slow-moving stock.
• Prepare budgets, control expenditures, and analyze variances.
• Maintain records, weekly/monthly reports, and audit readiness.

Skills

Branch management

Leadership

Communication

Sales

Analytical skills

Problem solving

Report writing

Customer service

Education

Bachelor's degree / Diploma in business management

Tools

SAP Business One

Data networking equipment

Job description

MiRO is seeking a Branch Manager to oversee daily branch operations, including sales, customer service, and security, in Durban. You will enforce policies, manage staff, and drive performance to meet business goals.

You will oversee inventory, budgeting, audits, and reporting while ensuring high service standards and regulatory compliance. Strong leadership and communication are essential.