Branch Manager (Durban)

MiRO; Durban; On-site; ZAR 500,000 - 900,000; Full time

Job summary

MiRO is seeking a Branch Manager to oversee daily branch operations, including sales, customer service, and security, in Durban. You will enforce policies, manage staff, and drive performance to meet business goals.

You will oversee inventory, budgeting, audits, and reporting while ensuring high service standards and regulatory compliance. Strong leadership and communication are essential.

Qualifications

• Three-year degree or post matric diploma in business management or 5-7 years relevant work experience.

Responsibilities

• Administer and efficiently run a branch, overseeing operations, sales, customer service, and safety.
• Enforce company policies and risk/compliance procedures across branch staff.
• Staffing, training, and supervision to meet service and sales objectives.
• Organize schedules, lead, and develop branch personnel; foster upward communication.
• Monitor performance, identify training needs, and develop staff for promotion.
• Oversee stock levels, stock takes, and strategies to reduce dead/slow-moving stock.
• Prepare budgets, control expenditures, and analyze variances.
• Maintain records, weekly/monthly reports, and audit readiness.

Skills

Branch management

Leadership

Communication

Sales

Analytical skills

Problem solving

Report writing

Customer service

Education

Bachelor's degree / Diploma in business management

Tools

SAP Business One

Data networking equipment

Job description

Overview
A position has recently become available within MiRO.

Available to start
ASAP

Office hours
Mon–Fri 08:00–17:00

Job Description

• The Branch Manager is responsible for the administration and efficient daily operation of a branch, including operations, sales, customer service, and security and safety in accordance with the organization's objectives.
• To ensure that all branch operations are performed in accordance with company policies and procedures, enforce the implementation of these either directly or through appropriate supervision.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and compliance with all regulatory requirements, and ensures that all branch personnel adhere to the same.
• Ensures that the branch office is properly staffed, assists in the selection of new personnel as appropriate and makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques to meet customer service needs as well as sales objectives.
• Organizes, schedules, and distributes work among assigned personnel and provides leadership, training, and supervision to ensure proper proficient executions of these tasks to meet organisation's goals. Creates an atmosphere in which upward communication from employees is encouraged.
• Reviews employee’s performance throughout the probationary period and on an annual basis thereafter.
• Actively identify own and branch employee training needs as well as Identifying and developing branch staff for possible future promotion.
• Efficiently dealing with people management issues, as and when they arise.
• Oversees stock levels at the branch and ensures that enough stock is available to meet the market demands.
• Regularly monitor excess, manage dead and slow-moving stock and develop strategic plans to reduce these.
• Oversees Stock Takes and ensures that stock take is carried out as per company policies and procedures.
• Responsible for the preparation of financial budgets, controls expenditures of the branch to conform to budgetary requirements, analyzing variances and initiating appropriate corrective actions.
• Responsible for monitoring branch operations activities through exception reports and carry out activities listed on the monthly branch manager checklist appropriately.
• Maintains records and prepares required weekly & monthly reports.
• Ensuring that branch assets are properly maintained and protected from possible damage and theft.
• Ensures satisfactory audit results of branch operations.

Required Qualifications

• To perform this job successfully, an individual must possess a three-year degree or post matric diploma in business management or 5-7 years relevant work experience.

Required Experience

• Three to five years branch management experience with knowledge in data networking equipment preferred.
• Sufficient knowledge of modern management techniques and best practices.
• Ability to meet sales targets.
• Must be results driven and customer focused.
• Strong communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues.
• Excellent interpersonal & customer service skills and diplomacy in dealing with both customers and employees.
• Strong supervisory and leadership skills required to manage, motivate, and develop branch employees.
• Ability to write reports, business correspondence and respond to questions from groups of managers, customers, and the general public.
• Ability to handle confidential / sensitive information in a professional manner.
• Ability to manage multi-functional tasks in a pressurised environment, prioritize and multitask.
• Knowledge of SAP Business One and AI models is advantageous.

Other Skills

• Sales Duties
• Works with Commercial Director in establishing growth, sales, and profit objectives for the branch.
• Proactively generates new customers while maintaining existing sales and ensures a high standard of administration.
• Making competent commercial decisions in-line with branch budget to meet financial targets as agreed with Managing Director.
• Directs sales activities and monitors performance of the branch Sales Team to meet the goals set.
• Responsible for evaluating Sales Representatives work performance, monitors quality of service rendered through customer feedback as well as client service reports and ensures that Sales Representatives are maximizing opportunities to sell MiRO solutions in line with the companies objectives.
• Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
• Conducts regularly scheduled (at least once a week) sales and customer service meetings; actively encourages staff to build customer relationships.
• Ensures that all sales and customer service reporting information is provided on a timely basis.
• Analyses and monitors sales regularly and updates sales indicators for sales staff daily.
• Reviews market trends to determine customer needs, price schedules, discount rates and to report on any noteworthy trends or changes to these.
• Maintains good relationships with customers and regularly visits customers with sales personnel.
• Monitors salespersons calling schedules and ensures that clients are being xontated regularly in accordance with sales priorities.
• Ensures the efficient delivery of sales quotes and that all customers' sales and technical queries are resolved promptly.
• Represents Company at trade association meetings to promote product.
• Delivers sales presentations to key clients in coordination with sales representatives.
• Monitors and evaluates the activities and products of the competition.
• Maintain ISO compliancy.