Branch Operations Lead: Customer Experience & Team Growth

ElectroMechanica; Durban; On-site; ZAR 600,000 - 840,000; Full time

Job summary

ElectroMechanica in Durban seeks an experienced leader to guide branch teams, drive end-to-end customer service, and oversee daily operations with a focus on safety and stock accuracy. You will mentor dispatch, logistics, and customer support leaders while promoting a high-performance culture and strong service standards.

The role requires 5+ years in senior management, a track record of coaching teams, and a proven ability to manage customer touchpoints and financial controls in a retail or

Qualifications

• 5+ years in senior people management or branch leadership
• Proven coaching and staff development ability
• Strong track record managing high customer expectations and service touchpoints
• Solid grasp of branch operations, stock oversight, and financial controls

Responsibilities

• Lead, mentor, and develop team leaders across dispatch, logistics, and customer support
• Champion the end-to-end customer experience, from collections to on-time delivery
• Oversee day-to-day branch operations, safety, and stock accuracy to free up regional sales growth
• Drive team culture, performance standards, and staff engagement
• Serve as the senior point of escalation for customer inquiries and service quality

Skills

People leadership

Team coaching

Customer experience

Stock management

Branch operations

Job description

ElectroMechanica in Durban seeks an experienced leader to guide branch teams, drive end-to-end customer service, and oversee daily operations with a focus on safety and stock accuracy. You will mentor dispatch, logistics, and customer support leaders while promoting a high-performance culture and strong service standards.

The role requires 5+ years in senior management, a track record of coaching teams, and a proven ability to manage customer touchpoints and financial controls in a retail or