Area / Branch Manager – KZN, Durban

Ann Swann Personnel Services; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Ann Swann Personnel Services seeks a Branch Operations Manager in Durban to lead day-to-day branch activities, manage staff, and uphold company policies while delivering efficient service. The role combines operations leadership with business development and financial oversight.

Develop sales strategies, manage budgets, monitor performance, and build strong relationships with key customers to drive growth. Travel to assigned locations is required; a tertiary qualification in business or

Qualifications

• Relevant tertiary qualification in Business Management, Operations Management or engineering advantageous.
• Proven experience in branch management or area management.
• Demonstrated experience in sales, business development and customer relationship management.
• Previous experience managing employees, operational budgets, and branch profitability.
• Strong understanding of financial management, budgeting and performance reporting.
• Proven ability to achieve sales targets and operational objectives.
• Proficiency in Microsoft Office and relevant business management systems.
• Valid driver's licence and willingness to travel.

Responsibilities

• Oversee and manage the day-to-day branch operations, ensuring efficiency and adherence to company policies and procedures.
• Implement operational strategies to improve productivity, service delivery, and overall branch performance.
• Monitor and manage branch resources, equipment, and operational requirements.
• Ensure compliance with company policies, health and safety regulations, and relevant industry standards.
• Identify operational challenges and implement corrective measures.
• Identify and pursue new business opportunities to increase revenue and expand the customer base.
• Develop and implement sales strategies to achieve branch targets and business objectives.
• Build and maintain relationships with customers while developing new accounts.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Oversee quotations, pricing, and negotiations to ensure profitability and customer satisfaction.
• Take responsibility for branch profitability, revenue growth, and cost management.
• Develop, monitor, and manage branch budgets and financial performance.
• Analyse sales performance, operational expenditure, and profitability against established targets.
• Prepare and submit regular financial, operational, and performance reports to senior management.
• Identify opportunities to improve operational efficiency and reduce unnecessary expenditure.
• Lead, manage, and motivate branch employees to achieve performance objectives.
• Monitor employee performance and provide ongoing coaching and support.
• Ensure staffing levels, resource allocation, and workforce planning.
• Promote a positive, productive, and accountable working environment.
• Address employee performance concerns and operational challenges per company procedures.
• Establish and maintain long-term relationships with key customers and stakeholders.
• Ensure a high standard of customer service and timely resolution of enquiries and complaints.
• Identify customer requirements and work with internal teams to deliver solutions.
• Conduct regular customer visits and maintain a visible presence within the assigned area.
• Monitor branch performance against KPIs and business objectives.
• Maintain accurate operational, sales, and customer records.
• Collaborate with senior management and other departments to ensure alignment with company objectives.
• Provide regular updates on branch performance and opportunities.
• Implement company initiatives and contribute to continuous improvement across branch operations.

Education

Bachelor's degree in Business Management or related field

Tools

MS Office

ERP/CRM systems

Job description

Duties and Responsibilities

Branch Operations Management

• Oversee and manage the day-to-day operations of the branch, ensuring efficiency and adherence to company policies and procedures.
• Implement operational strategies to improve productivity, service delivery, and overall branch performance.
• Monitor and manage branch resources, equipment, and operational requirements.
• Ensure compliance with company policies, health and safety regulations, and relevant industry standards.
• Identify operational challenges and implement effective corrective measures.

Business Development & Sales

• Identify and pursue new business opportunities to increase revenue and expand the customer base.
• Develop and implement sales strategies to achieve branch targets and business objectives.
• Build and maintain strong relationships with existing customers while actively developing new accounts.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Oversee quotations, pricing, and negotiations to ensure profitability and customer satisfaction.

Financial & Performance Management

• Take responsibility for branch profitability, revenue growth, and cost management.
• Develop, monitor, and manage branch budgets and financial performance.
• Analyse sales performance, operational expenditure, and profitability against established targets.
• Prepare and submit regular financial, operational, and performance reports to senior management.
• Identify opportunities to improve operational efficiency and reduce unnecessary expenditure.

  Staff Management & Leadership

  • Lead, manage, and motivate branch employees to achieve individual and team performance objectives.
  • Monitor employee performance and provide ongoing coaching, guidance, and support.
  • Ensure appropriate staffing levels, resource allocation, and effective workforce planning.
  • Promote a positive, productive, and accountable working environment.
  • Address employee performance concerns and operational challenges in accordance with company procedures.

  Customer Relationship Management

  • Establish and maintain long-term relationships with key customers and stakeholders.
  • Ensure a high standard of customer service and timely resolution of customer enquiries and complaints.
  • Identify customer requirements and work with internal teams to deliver appropriate solutions.
  • Conduct regular customer visits and maintain a visible presence within the assigned area.

  Reporting & Internal Collaboration

  • Monitor branch performance against established KPIs and business objectives.
  • Maintain accurate operational, sales, and customer records.
  • Collaborate with senior management and other departments to ensure alignment with company objectives.
  • Provide regular updates on branch performance, business opportunities, and operational challenges.
  • Implement company initiatives and contribute to continuous improvement across branch operations.

  Minimum Requirements

  • Relevant tertiary qualification in Business Management, Operations Management or a degree in Engineering would be advantageous.
  • Proven experience in branch management, area management, or a similar operational leadership role.
  • Demonstrated experience in sales, business development, and customer relationship management.
  • Previous experience managing employees, operational budgets, and branch profitability.
  • Strong understanding of financial management, budgeting, and performance reporting.
  • Proven ability to achieve sales targets and operational objectives.
  • Proficiency in Microsoft Office and relevant business management systems.
  • Valid driver's licence.
  • Willingness to travel as required.