Branch Manager

Top Talent Recruitment; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment agency seeks an experienced Branch Manager in the automotive aftermarket industry in Pretoria. Candidates should have a minimum of 10 years of experience and proven leadership ability in managing staff and operations. Key responsibilities include setting branch goals, managing budget forecasts, maintaining customer satisfaction, and ensuring compliance with labor legislation. The role demands strong business acumen and customer service skills to ensure sustainable business growth.

Qualifications

• Minimum of 10 years of experience in the automotive aftermarket industry.
• Extensive experience in a Branch Manager role, preferably in the automotive industry.
• Sound experience in business operations and industry knowledge.

Responsibilities

• Provide leadership and guidance to direct reports.
• Manage, motivate, recruit, train and develop staff following HR policies.
• Plan, forecast and report on revenue and business performance.
• Provide assistance and advice to customers using the organization's products.

Skills

Human resource management

Financial management

Strategic management

Leadership

Customer relationship management

Communication skills

Education

Matric

Tertiary business qualification

Job description

• Provide leadership and guidance to direct reports.
• Perform employee reviews.
• Monitor branch costs and expenditures and reconcile as required.
• Manage programs to ensure timely delivery of objectives
• Define branch goals and objectives along with methods and measurements to achieve such goals.

Specific Role Responsibilities

Human Resource Management

• Manage, motivate, recruit, train and develop staff according to company policies and employment laws and ensure relevant HR procedures are followed.
• Must have good understanding of all labour legislation i.e., the Labour Relations Act, the Basic Condition of Employment Act, and the Employment Equity Act, etc.
• Must show strong ability to work with superiors, piers, and staff

Sales and Marketing

• Plan, forecast and report on revenue, costs and business performance, according to company requirements.
• Sales oriented and goal driven with a proven track record of running a profitable business.
• Plan and implement marketing, sales, and promotional activities.
• Manage selling and customer service activities and staff competence in the branch, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads and all factors affecting the profitable performance of the branch.
• Liaise with and utilize support from suppliers and other business partners as required.
• Nurture existing customer relationships.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
• Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
• Support staff in designing and implementing new sales and marketing strategies and processes.
• Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
• Should possess a sound knowledge and understanding of the companys products.
• Must have a good working knowledge of procurement processes.

Customer Services

• Provide assistance and advice to customers utilising the organisations products, services and resources.
• Communicate courteously with customers by means of telephone, e-mail and in person.
• Investigate and solve customer problems.
• Keep accurate record of discussions and correspondence with customers.
• Develop customer service policies and standards for the branch, in line with company standards and procedures.
• Should have firm grasp of administration and internal controls.
• Strongly computer literate.
• Generate and prepare monthly reports concerning the activities of the branch.
• Prepare budgets and forecast.

Logistics

• Ensure supplies of services and parts to customers in the region meet agreed parameters.
• Supplier and product feedback.
• Attend to correspondence addressed to this position timely, effectively, and efficiently.

Qualifications and Experience

• Matric or
• Tertiary business qualification- Desirable but not compulsory.
• Minimum of 10 years experience in automotive aftermarket industry.
• Extensive experience in a Branch Manager role - preferably in the automotive industry or related business.
• Should have sound experience in and an extensive knowledge of the business and industry.

Skills and Personal Attributes

• Must have a good understanding of all the legislation, example the Labour Relations Act, the Basic Condition of Employment act, the Employment Equity Act, etc Firm grasp of administration and internal controls.
• Business acumen, human resource management, financial management, business management, communication, strategic management and implementation, strategic customer relationship management, leadership, and business risk management.
• Must have a good understanding of asset management, financial knowledge and have a hands on operating style.
• Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
• Align the branch with the group strategies.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to work with management effectively and cooperatively above and below.