Branch Manager

Pepkor Lifestyle; Vryburg; On-site; ZAR 350,000 - 650,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to lead a retail store, driving daily sales, profitability, and exceptional customer service. You will oversee merchandising, promotional campaigns, and floor operations to ensure world-class store standards.

The ideal candidate has 3–6 years of retail experience, strong leadership, and solid knowledge of stock management and retail finance systems. This role requires matric certification and a hands-on, entrepreneurial mindset for store success.

Qualifications

• Matric certificate is required or equivalent.
• 3 to 6 years of retail experience.
• Strong: decision making, leadership, planning under pressure, and entrepreneurial thinking.
• Proficiency with Google Suite, stock management, and retail finance systems (SAP/SAS) and related regulations.

Responsibilities

• Drive daily store performance and profitability through sales strategies and budgeting.
• Lead visual merchandising, running campaigns, and daily floor routines to maintain store standards.
• Recruit, develop and retain store talent; conduct monthly performance reviews and training participation.
• Manage in-store administration, cash handling, stock counts, shrinkage, and health & safety compliance.
• Resolve customer issues on the floor and monitor reviews/CRM to improve the customer experience.

Skills

Google Suite

Stock management

Retail finance systems

Entrepreneurial thinking

Education

Matric certificate

Tools

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).