Branch Manager

Sentinel Staffing Services; Randburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Sentinel Staffing Services in Randburg seeks an experienced Branch Manager to lead daily operations, drive sales, and ensure service excellence across the branch.

You will develop sales strategies, manage stock and administration, coach staff, and build strong client relationships with installers, contractors, and corporate clients.

The role requires a Grade 12 and 5+ years in branch management; Pastel Evolution and MS Office skills are valued; only on-site work in Gauteng.

Qualifications

• Grade 12 completed; tertiary qualification in Business Management or Sales is advantageous.
• 5+ years of experience as a Branch Manager or in a similar leadership role.
• Proven track record of achieving sales targets.
• Strong leadership and operational management experience.
• Financial acumen and analytical ability.
• Proficiency in MS Office; Pastel Evolution experience is advantageous.

Responsibilities

• Develop and implement branch-level sales strategies aligned with company objectives.
• Drive new business acquisition and maintain existing client relationships.
• Monitor sales performance against targets and adjust plans.
• Lead by example in key account management and high-value deals.
• Manage stock levels, invoicing, and cash handling.
• Recruit, train, and develop branch staff; set targets and conduct reviews.
• Ensure compliance with health and safety and company policies.
• Maintain branch documentation and reporting structures.

Skills

Leadership

Strategic planning

Sales targets

Financial acumen

MS Office

Pastel Evolution

Education

Grade 12

Business Management/Sales qualification (advantage)

Tools

MS Office

Pastel Evolution

Job description

Key Responsibilities

1. Sales Generation & Revenue Growth

• Develop and implement branch-level sales strategies aligned with company objectives.
• Drive new business acquisition and maintain existing client relationships.
• Monitor daily, weekly, and monthly sales performance against set targets.
• Identify market opportunities and competitor activity within the region.
• Ensure effective upselling and cross-selling of security products and solutions.
• Lead by example through active involvement in key account management and high-value deals.

2. Target Achievement & Financial Performance

• Achieve and exceed monthly and annual sales targets.
• Manage branch gross profit margins in line with company benchmarks.
• Control branch expenses to protect profitability.
• Analyse sales reports and KPIs to implement corrective action where required.
• Ensure accurate forecasting and budgeting for the branch.

3. Operational Efficiency

3.1 Stock Management

• Maintain optimal stock levels to meet customer demand without overstocking.
• Ensure accurate stock control, including receiving, issuing, transfers, and returns.
• Conduct regular stock counts and reconcile variances.
• Minimise stock losses, shrinkage, and obsolescence.
• Ensure compliance with internal stock management policies and procedures.

3.2 Staff Management

• Recruit, train, and develop branch staff to achieve high performance standards.
• Set individual sales targets and performance KPIs.
• Conduct regular performance reviews and implement improvement plans where necessary.
• Manage staff scheduling to ensure adequate coverage and productivity.
• Maintain discipline and enforce company policies and procedures.
• Foster a results-driven and customer-focused culture within the branch.

4. Customer Service & Relationship Management

• Ensure high levels of customer satisfaction and service excellence.
• Resolve escalated customer complaints promptly and professionally.
• Build strong relationships with installers, contractors, and corporate clients.

5. Compliance & Administration

• Ensure adherence to company policies, health and safety standards, and operational procedures.
• Oversee accurate invoicing, cash handling, and credit control processes.
• Maintain proper branch documentation and reporting structures.

Minimum Requirements

• Grade 12 (Tertiary qualification in Business Management or Sales advantageous)
• 5+ years experience in the role of a Branch manager
• Proven track record in achieving sales targets
• Strong leadership and operational management experience
• Financial acumen and analytical ability
• Proficient in MS Office and Pastel Evolution would be advantages