Branch Manager

Pepkor Lifestyle; Durban; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Pepkor Lifestyle in Durban is seeking an entrepreneurial Branch Manager to own and optimize store performance, drive sales and profitability, and ensure world-class customer service and visual merchandising.

Lead floor execution, merchandising, campaigns, and daily huddles while overseeing budgets, stock, and compliance with CPA, NCA and POPIA. Matric and 3–6 years of retail experience are required.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong leadership, planning, and entrepreneurial thinking.
• Proficiency with Google Suite, stock management, and SAP/SAS.
• Knowledge of CPA, NCA, POPIA and related regulations.

Responsibilities

• Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet profitability goals.
• Implement visual merchandising planograms, manage promotions, and conduct daily morning meetings, floorwalks, and checklists to ensure store standards.
• Recruit, develop and retain store talent; conduct monthly 1-on-1 performance reviews and monitor training participation (Axonify).
• Execute in-store administration including cash-ups and stock counts; manage stock loss/shrinkage and ensure health & safety standards.
• Resolve customer issues on the floor and monitor reviews and CRM reports daily to inspire staff excellence.

Skills

Leadership

Planning & organizing

Entrepreneurial thinking

Customer service

Education

Matric certificate

Tools

Google Suite

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).