Branch Manager

Pepkor Lifestyle; Heidelberg; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to take full ownership of a retail store, driving daily sales, profitability, and world-class customer service.

You will lead visual merchandising, manage promotions, recruit and develop a high-performing team, and ensure safety and governance standards are met. Matric is required with 3–6 years in retail; SAP/SAS knowledge is a plus.

Qualifications

• Matric certificate is required.
• 3–6 years of retail experience.
• Strong competencies in deciding and initiating action, leading and supervising, planning and organizing.

Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet profitability goals.
• Floor Leadership & Execution: Implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to ensure store standards.
• Team Empowerment: Recruit, develop, and retain store talent; host monthly 1-on-1 reviews, track training participation, and cultivate a high-performance culture.
• Risk & Admin Control: Handle cash-ups and stock counts; manage stock loss/shrinkage and ensure health & safety standards.
• Customer Service Champion: Resolve customer issues on the floor, review reviews and CRM reports, and motivate staff to deliver exceptional in-store experiences.

Skills

Decision making

Team leadership

Planning & organizing

Resilience under pressure

Entrepreneurial thinking

Stock management

Education

Matric certificate

Tools

Google Suite

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).