Branch Manager

Pepkor Lifestyle; Brakpan; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Pepkor Lifestyle in South Africa seeks an entrepreneurial Branch Manager to own and optimize store performance, drive daily sales, profitability, and deliver world-class customer service.

You will lead visual merchandising, manage promotions, conduct daily briefings, recruit and develop staff, monitor stock, cash handling, and ensure health and safety compliance while building a high‑performing team.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Proficiency in Google Suite; knowledge of SAP/SAS and relevant retail legislation (CPA, NCA, POPIA).

Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet profitability goals.
• Floor Leadership & Execution: Implement visual merchandising planograms, manage promotions, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain store talent; host monthly 1-on-1 reviews; track Axonify training; cultivate a high-performance culture.
• Risk & Admin Control: In-store administration including cash-ups and stock counts; actively manage stock loss/shrinkage; ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor, review social/Google reviews and CRM reports daily; inspire staff to deliver an exceptional in-store experience.]
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Skills

Decision making

Leadership

Planning

Planning & organizing

Pressure management

Entrepreneurial thinking

Education

Matric certificate

Tools

Google Suite

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.


• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.


• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.


• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.


• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.


• Experience: 3 to 6 years of retail experience.


• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.


• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).