Billing & Customer Success Specialist

Real Hires; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Real Hires is seeking a customer-focused professional to manage payments, billing inquiries, and maintain accurate financial records. The role includes handling inbound and outbound calls, processing payments, and ensuring invoices are followed up on.

You will support daily operations and learn to oversee the company’s AI system as part of your responsibilities, contributing to efficient billing cycles and reliable customer accounts.

Qualifications

• Experience in customer service with payments and billing follow-ups.
• Experience with bookkeeping, invoicing, or payment processing.
• Strong communication and organizational skills.
• Willingness to learn and oversee AI systems.

Responsibilities

• Deliver excellent customer service across inbound/outbound calls and inquiries.
• Process and record customer payments accurately.
• Track outstanding invoices and follow up on overdue payments.
• Assist with bookkeeping, accounts receivable and transaction records.
• Coordinate with customers and vendors on billing questions and payment updates.
• Support daily operations with organized records and administrative tasks.
• Learn and oversee the company's AI system as part of responsibilities.

Skills

Customer service

Billing inquiries

Payment processing

Organizational skills

Communication skills

Tools

Bookkeeping software

Accounts receivable software

AI systems

Job description

Real Hires is seeking a customer-focused professional to manage payments, billing inquiries, and maintain accurate financial records. The role includes handling inbound and outbound calls, processing payments, and ensuring invoices are followed up on.

You will support daily operations and learn to oversee the company’s AI system as part of your responsibilities, contributing to efficient billing cycles and reliable customer accounts.