Customer Service & Billing Specialist

Real Hires; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Real Hires is seeking a customer-focused professional to manage payments, billing inquiries, and maintain accurate financial records. The role includes handling inbound and outbound calls, processing payments, and ensuring invoices are followed up on.

You will support daily operations and learn to oversee the company’s AI system as part of your responsibilities, contributing to efficient billing cycles and reliable customer accounts.

Qualifications

• Experience in customer service with payments and billing follow-ups.
• Experience with bookkeeping, invoicing, or payment processing.
• Strong communication and organizational skills.
• Willingness to learn and oversee AI systems.

Responsibilities

• Deliver excellent customer service across inbound/outbound calls and inquiries.
• Process and record customer payments accurately.
• Track outstanding invoices and follow up on overdue payments.
• Assist with bookkeeping, accounts receivable and transaction records.
• Coordinate with customers and vendors on billing questions and payment updates.
• Support daily operations with organized records and administrative tasks.
• Learn and oversee the company's AI system as part of responsibilities.

Skills

Customer service

Billing inquiries

Payment processing

Organizational skills

Communication skills

Tools

Bookkeeping software

Accounts receivable software

AI systems

Job description

Are you great with customers, comfortable handling payments, and organized when it comes to billing? Join an electrical and lighting supply company where you'll help maintain customer relationships, process payments, and ensure invoices are followed up on. We're looking for someone with a strong customer service background who can stay on top of billing and financial records, with the opportunity to learn and oversee the company's AI system.

What You'll Do

• Deliver Excellent Customer Service: Handle inbound and outbound calls, respond to customer inquiries, and maintain positive relationships with customers.
• Process Payments: Collect and record customer payments, assist with payment processing, and ensure transactions are documented accurately.
• Manage Billing and Follow-Ups: Track outstanding invoices, follow up on overdue payments, and help ensure customer accounts stay up to date.
• Maintain Financial Records: Assist with bookkeeping, accounts receivable, transaction tracking, and accurate financial documentation.
• Coordinate with Customers and Vendors: Address billing questions, communicate payment updates, and resolve account-related concerns professionally.
• Support Daily Operations: Keep records organized and assist with administrative tasks to ensure smooth day-to-day operations.
• Learn and Oversee AI Systems: Receive training to help monitor and oversee the company's AI system as part of your responsibilities.

What You'll Bring

• Proven experience in customer service, particularly in handling payments, billing inquiries, and payment follow-ups.
• Experience with bookkeeping, accounts receivable, invoicing, or payment processing.
• Strong communication skills and confidence speaking with customers about invoices and outstanding balances.
• Excellent organizational skills and attention to detail, especially when tracking payments and maintaining records.
• The ability to follow up consistently, manage multiple priorities, and take ownership of customer accounts.
• Comfort learning new software and systems, including AI-powered tools.
• Experience in the electrical, lighting supply, distribution, or commercial industry is a plus.

Why This Role Matters

You’ll play an important role in keeping customers satisfied and payments on track. If you’re customer-focused, organized, and proactive about billing and collections, this is an opportunity to make a real impact while learning to oversee the company’s AI system.