Billing Operations Lead – Subscriptions

Fidelity Services Group; Cape Town; Sur place; ZAR 700 000 - 1 000 000; Plein temps

Résumé du poste

Fidelity Services Group is seeking a Billing Manager to lead the subscriber billing function, ensuring accurate invoicing and timely resolution of customer queries. The role oversees Billing Supervisors and teams, driving performance, quality, and adherence to policies while coordinating with Finance, Customer Service, Sales, and Product to continually improve billing outcomes.

The ideal candidate will have proven experience in subscription billing, strong process improvement skills, and the

Qualifications

• Demonstrated experience managing billing operations, preferably in a subscription business.
• Experience leading managers or supervisors and overseeing multi-person operational teams.
• Strong working knowledge of recurring billing, account adjustments, payment processes, billing controls, and customer query resolution.

Responsabilités

• Oversee end-to-end billing operations, including account setup, recurring and usage-based charges, adjustments, credits, refunds, payment application, and billing corrections.
• Ensure bills are produced accurately and issued on schedule in line with subscriber plans, contracts, and agreed billing cycles.
• Monitor billing volumes, exceptions, aged items, and operational backlogs; ensure issues are prioritised and resolved promptly.
• Oversee billing reconciliations and investigate discrepancies between billing systems, customer accounts, payments, and financial records.
• Coordinate billing activity for product, pricing, policy, system, and process changes.

Description du poste

Fidelity Services Group is seeking a Billing Manager to lead the subscriber billing function, ensuring accurate invoicing and timely resolution of customer queries. The role oversees Billing Supervisors and teams, driving performance, quality, and adherence to policies while coordinating with Finance, Customer Service, Sales, and Product to continually improve billing outcomes.

The ideal candidate will have proven experience in subscription billing, strong process improvement skills, and the