Billing & Collections Specialist – Cape Town

Envoy Global, Inc.; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Envoy Global, Inc. is seeking a detail-oriented Billing and Collections Specialist to join our IBN team in Cape Town. This in-office role requires a proactive self-starter with strong deadline discipline and excellent English communication skills.

You will manage client invoicing, coordinate with internal teams on billing records and reconciliations, and work to resolve payment issues. The position offers visibility across departments and opportunities to impact financial health.

Qualifications

• 1-3 years of experience in customer-facing roles related to billing and collections OR accounts receivable and payable OR finance operations.
• Must speak fluent English.
• High proficiency with Microsoft Excel.
• Experience in Reporting.
• Passion for technology and bringing innovative tech products to new users.

Responsibilities

• Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
• Coordinate with internal teams on billing preparation, payment records and reconciliations.
• Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
• Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.

Skills

Excel

Reporting

Fluent English

Customer-facing

Attention to detail

Deadline driven

Tech-savvy

Job description

Envoy Global, Inc. is seeking a detail-oriented Billing and Collections Specialist to join our IBN team in Cape Town. This in-office role requires a proactive self-starter with strong deadline discipline and excellent English communication skills.

You will manage client invoicing, coordinate with internal teams on billing records and reconciliations, and work to resolve payment issues. The position offers visibility across departments and opportunities to impact financial health.