Behavioral Health Case Manager - Remote

Placements24; South Africa; Remoto; ZAR 600.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Remote work flexibility

Growth opportunities

Descrizione del lavoro

Placements24 is seeking a Senior Care Coordinator to manage complex cases remotely. You will assess needs, design and implement tailored care plans, and collaborate with doctors, therapists and families to ensure optimal outcomes.

You will mentor junior staff, uphold regulatory standards, and maintain precise digital records. A home office with reliable internet is required, with opportunities for growth and performance bonuses.

Competenze

• Bachelor's degree in a health/social care field.
• 5+ years in care management with 2+ years in a senior/supervisory role.
• Ability to coordinate multi-disciplinary teams.
• Excellent remote communication and rapport-building skills.
• Proficient with digital case management software and telehealth platforms.
• Strong analytical and problem-solving capabilities.
• Ability to work independently in a remote setting.

Mansioni

• Manage a caseload of clients with complex care needs.
• Conduct remote assessments of client needs and support systems.
• Develop, implement, and review personalized care plans.
• Liaise with doctors, therapists and healthcare providers.
• Communicate with client families and provide updates.
• Supervise junior care staff and provide mentorship.
• Ensure compliance with care regulations and best practices.
• Maintain accurate client records in digital platforms.
• Identify risks and implement mitigation strategies.
• Contribute to continuous improvement of care coordination processes.

Conoscenze

Care management

Remote communication

Leadership

Time management

Analytical skills

Interpersonal skills

Problem solving

Virtual collaboration

Formazione

Bachelor's degree in Social Work / Nursing / Gerontology or related field

Strumenti

Case management software

Telehealth platforms

Descrizione del lavoro

About the Role Our client is seeking an experienced and highly motivated Senior Care Coordinator to join their expanding team, operating on a fully remote basis. This critical role focuses on overseeing and managing a portfolio of clients requiring complex care solutions. The successful candidate will be instrumental in ensuring the highest standards of care delivery, coordinating services, and liaising with healthcare professionals and family members to achieve optimal client outcomes.

Key Responsibilities

• Manage a caseload of clients with complex care needs, ensuring coordinated and effective service delivery.
• Conduct remote assessments of client needs, abilities, and support systems.
• Develop, implement, and regularly review personalized care plans.
• Liaise with doctors, therapists, and other healthcare providers to ensure integrated care.
• Communicate regularly with client families, providing updates and support.
• Oversee the work of junior care staff and provide mentorship.
• Ensure compliance with all relevant regulations and best practices in social care.
• Maintain accurate and up-to-date client records and documentation through our digital platforms.
• Identify potential risks and develop mitigation strategies for client safety and well-being.
• Contribute to the continuous improvement of care coordination processes and service offerings.

Requirements

• Bachelor\'s degree in Social Work, Nursing, Gerontology, or a related healthcare/social science field.
• A minimum of 5 years of experience in care management, social work, or a related field, with at least 2 years in a senior or supervisory capacity.
• Proven ability to manage complex cases and coordinate multi-disciplinary teams.
• Excellent remote communication and interpersonal skills, with the ability to build rapport virtually.
• Proficiency in using digital case management software and telehealth platforms.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Deep understanding of community resources and social care services.
• A dedicated home office space with reliable high-speed internet access.
• Passion for delivering high-quality, person-centered care remotely.

Benefits

• Fully remote position offering flexibility and work-life balance.
• Competitive annual salary and potential for performance bonuses.
• Opportunities for professional growth and specialization in remote care management.
• Comprehensive health insurance and other benefits.