Beauty Advisor: In-Store Skincare & Service Excellence

Clicks Group Limited; Gauteng; On-site; ZAR 110,000 - 170,000; Full time

Job summary

Clicks Group in Gauteng seeks a Beauty Advisor to provide expert advice on beauty and skincare, assist customers, and promote merchandise while maintaining store standards.

You will drive sales, stay updated on trends, and deliver exceptional service as a brand ambassador in a fast-paced retail environment.

Join Clicks Group to support loyalty programs, promotions, and the success of the beauty department across our stores.

Qualifications

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Responsibilities

• Consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• Drive and maximise sales of the beauty department through promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• Monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• Maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• Efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• Ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• Promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• Increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Skills

Selling principles

Merchandising

Stock management

Customer service

Beauty products knowledge

Results driven

Interpersonal skills

Engaging and confident

Persuading

Relating and Networking

Delivering results

Commercial thinking

Following procedures

Teamwork

Planning and organizing

Coping with pressure

Job description

Clicks Group in Gauteng seeks a Beauty Advisor to provide expert advice on beauty and skincare, assist customers, and promote merchandise while maintaining store standards.

You will drive sales, stay updated on trends, and deliver exceptional service as a brand ambassador in a fast-paced retail environment.

Join Clicks Group to support loyalty programs, promotions, and the success of the beauty department across our stores.