Restaurant Service Supervisor — Lead Guest Experience

Village n Life; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff accommodation options

Career development opportunities

Remuneration aligned with experience

Job summary

Village n Life, Camps Bay Retreat, invites applications for a Restaurant Service Supervisor at Bella's Restaurant in Camps Bay, Cape Town. You will lead daily service, manage reservations, coordinate with kitchen and Reception, and ensure high standards of guest satisfaction.

The role requires hands-on leadership, strong guest relations, and experience in hotel restaurant service. Weekend and public holiday shifts apply, with staff accommodation options available.

Qualifications

• Grade 12 or equivalent; a hospitality qualification will be advantageous.
• Minimum two years' restaurant service experience within a hotel environment, including supervisory or senior waiter responsibilities.
• Sound knowledge of restaurant service standards, food and beverage operations and guest relations.
• Proven ability to lead a service team and maintain standards during busy periods.
• Good food, wine and beverage knowledge.
• Experience with restaurant POS systems, cash-ups and basic stock controls.
• Confident communication skills and the ability to handle guest concerns professionally.
• Good organisational skills, attention to detail and a hands-on approach to problem-solving.
• Opera experience advantageous

Responsibilities

• Supervise daily restaurant service across breakfast, lunch and dinner.
• Lead shift briefings, allocate duties and ensure the restaurant is prepared for each service.
• Maintain restaurant presentation, table settings, staff grooming and service standards.
• Welcome guests, manage reservations through Dineplan and attend to special requests.
• Build relationships with resident guests and recognise returning visitors.
• Coordinate with the kitchen and Reception teams to ensure efficient service and communication.
• Train and coach team members on service standards, menu knowledge and guest interaction.
• Assist with staff rosters, attendance monitoring, training records and shift handovers.
• Ensure accurate billing, POS transactions, cash-ups and daily reconciliations.
• Assist with stock control, stocktakes, beverage variances and wastage monitoring.
• Support restaurant sales through knowledgeable menu recommendations and promotion of current offerings.
• Coordinate restaurant service for Day Retreats, special occasions and private dining arrangements.
• Ensure compliance with hygiene, food safety and health and safety requirements.
• Report maintenance concerns and ensure adherence to restaurant operating procedures

Skills

Team leadership

Guest relations

Communication skills

Attention to detail

Education

Grade 12 or equivalent

Hospitality qualification advantageous

Tools

POS systems

Dineplan

Opera

Job description

Village n Life, Camps Bay Retreat, invites applications for a Restaurant Service Supervisor at Bella's Restaurant in Camps Bay, Cape Town. You will lead daily service, manage reservations, coordinate with kitchen and Reception, and ensure high standards of guest satisfaction.

The role requires hands-on leadership, strong guest relations, and experience in hotel restaurant service. Weekend and public holiday shifts apply, with staff accommodation options available.