Bartender

Hospitality Hire; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Hospitality Hire in Cape Town is seeking a skilled Bartender to join our Food & Beverage team and deliver exceptional beverage service and guest experiences. You will showcase knowledge of cocktails, beers, wines and non-alcoholic options while maintaining a welcoming and professional presence.

Requirements include a Grade 12 certificate, minimum 1 year bartending experience in a fast-paced environment, and being at least 21 years old.

Qualifications

• Grade 12 certificate required.
• Must be at least 21 years of age.
• Minimum 1 year bartending experience in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to upsell and handle cash.

Responsibilities

• Take drink orders accurately at the bar or seating areas.
• Recommend drinks based on guest preferences and maintain quality.
• Prepare cocktails following recipes with precision and consistency.
• Upsell, cross-sell, and drive revenue per guest weekly and monthly.
• Maintain a clean, stocked bar and proper sanitation throughout shifts.
• Assist with inventory and stock takes for bar supplies.

Skills

Cocktails knowledge

Customer service

Upselling

Cash handling

POS familiarity

Education

Grade 12 certificate

Tools

POS systems

Job description

Their purpose is simple yet powerful: to create and inspire memorable experiences.

Their vision: to become Cape Town's most loved hotel.

We're seeking a skilled Bartender to join the Food & Beverage team and play a key role in delivering exceptional beverage service and guest experiences. If you live and breathe these values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - this opportunity is for you.

Key Responsibilities

Beverage Service

• Take drink orders accurately and efficiently from guests, both at the bar and in designated seating areas.
• Utilize your beverage knowledge to recommend drinks that suit guest preferences, including classic cocktails, beers, wines, and non-alcoholic options.
• Prepare a variety of cocktails, following recipes precisely and maintaining quality and consistency.
• Check proper identification for alcoholic beverages and serve responsibly.
• Serve beverages with confidence, using appropriate glassware and maintaining a clean presentation.

Guest Service

• Provide exceptional customer service, ensuring guests have a positive and enjoyable experience.
• Anticipate guest needs, proactively offering suggestions to enhance the experience.
• Build rapport with guests by remembering preferences and offering personalized recommendations.
• Handle challenging situations professionally, addressing complaints and finding solutions to maintain satisfaction.
• Assist guests with menu selections, dietary requirements, and special requests.

Revenue Generation

• Actively upsell, suggestive sell, and cross-sell to maximize revenue per guest.
• Collaborate with management to implement promotional initiatives and drive revenue growth.
• Meet and exceed individual revenue targets for food and beverage on a weekly and monthly basis.

Bar Upkeep & Maintenance

• Maintain a clean and well-stocked bar throughout your shift.
• Restock supplies, clean equipment, and follow all sanitation protocols.
• Report equipment malfunctions or maintenance needs to the Bar Manager.

Inventory Management

• Participate in inventory control by keeping track of liquor, beer, and other bar supplies.
• Conduct daily stock takes and report wastage.
• Assist with ordering supplies as needed.

Qualifications & Education Requirements

• Grade 12 certificate required.
• Must be at least 21 years of age (or legal drinking age in your jurisdiction).

Experience

• Minimum 1 year of bartending experience in a fast-paced environment preferred.

Preferred Skills

• Strong knowledge of alcoholic beverages, including cocktails, beers, wines, and spirits.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively under pressure and prioritize multiple tasks.
• Ability to stand for long periods and move quickly throughout the bar.
• Strong work ethic, attention to detail, and commitment to exceptional service.
• Basic math and cash-handling skills are a plus.
• Ability to learn and adapt to new drink recipes and techniques.
• Familiarity with restaurant management software and POS systems is advantageous.

Recruitment aligns with the company's Employment Equity Plan.