Banqueting Services Manager

Placements24; Klerksdorp; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Placements24 represents a premier hospitality venue in Klerksdorp, seeking a dedicated Banqueting Services Manager to oversee all banqueting and event services and lead the banqueting team, coordinating with the kitchen and bar staff for flawless execution.

The ideal candidate will have strong leadership, meticulous attention to detail, and a passion for delivering exceptional guest experiences in a fast-paced environment. Responsibilities include budgeting, SOPs, and health & safety compliance.

Qualifications

• Minimum of 4 years in banqueting or event management in hospitality.
• Proven leadership and team management skills.
• Excellent understanding of F&B service standards and events.
• Strong organizational skills and meticulous attention to detail.
• Exceptional customer service and interpersonal skills.
• Ability to work under pressure and adapt to changing demands.
• Evenings, weekends and public holidays as required by events in Klerksdorp.
• Proficiency in MS Office and ideally event management software.
• Diploma or degree in Hospitality Management or related field advantageous.
• Passion for creating memorable guest experiences.

Responsibilities

• Lead, train, and manage the banqueting team to ensure high service standards.
• Oversee setup and execution of all banquets and events for smooth operation.
• Collaborate with F&B Manager and Executive Chef to align service with cuisine.
• Manage client requirements and expectations to ensure satisfaction.
• Develop and implement service standards and SOPs for banqueting.
• Control inventory and ensure adequate stock and maintenance.
• Manage event budgets and monitor costs related to banqueting.
• Conduct pre-event staff briefings and post-event debriefings for improvements.
• Ensure compliance with health, safety and hygiene regulations.
• Handle guest feedback and resolve issues promptly and professionally.

Skills

Leadership

Customer service

Attention to detail

Organizational skills

Working under pressure

Interpersonal skills

Education

Diploma/Degree in Hospitality Management

Tools

MS Office

Event management software

Job description

About the Role

Our client, a premier hospitality venue in Klerksdorp, North West , is looking for a dedicated and experienced Banqueting Services Manager . This crucial role involves overseeing all aspects of banqueting and event services to ensure exceptional guest experiences. You will be responsible for managing the banqueting team, coordinating with the kitchen and bar staff, and ensuring seamless execution of events ranging from intimate dinners to large-scale functions. The ideal candidate possesses strong leadership skills, a meticulous eye for detail, and a passion for delivering outstanding customer service in a demanding environment. This is a significant opportunity to contribute to the success of a renowned establishment in Klerksdorp .

Key Responsibilities

• Lead, train, and manage the banqueting team to ensure high standards of service delivery.
• Oversee the setup and execution of all banquets and events, ensuring they run smoothly and efficiently.
• Collaborate closely with the F&B Manager and Executive Chef to align service with culinary offerings.
• Manage client requirements and expectations, ensuring satisfaction throughout the event.
• Develop and implement service standards and operating procedures for banqueting.
• Control inventory of banqueting supplies and equipment, ensuring adequate stock and proper maintenance.
• Manage event budgets and monitor costs related to banqueting operations.
• Conduct pre-event briefings with staff and post-event debriefings for continuous improvement.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest feedback and resolve any issues or complaints promptly and professionally.

Requirements

• Minimum of 4 years of experience in banqueting or event management within the hospitality industry.
• Proven leadership and team management skills.
• Excellent understanding of food and beverage service standards and event operations.
• Strong organizational skills and meticulous attention to detail.
• Exceptional customer service and interpersonal skills.
• Ability to work under pressure and adapt to changing demands.
• Flexibility to work evenings, weekends, and public holidays as required by event schedules in Klerksdorp .
• Proficiency in MS Office and ideally experience with event management software.
• A diploma or degree in Hospitality Management or a related field is advantageous.
• A passion for creating memorable guest experiences.

Benefits

Our client offers a competitive salary, a comprehensive benefits package including medical aid, and opportunities for professional development. This role offers the chance to work in a dynamic environment and advance your career within the hospitality sector in Klerksdorp, North West . Join a team dedicated to excellence in event services.