Banking Solutions & Service Advisor

Wesbank; Johannesburg; On-site; ZAR 550,000 - 659,000; Full time

Job summary

FNB is hiring a Universal Advisor in Johannesburg to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels, migrate customers to e-Channels and self-service, and meet service benchmarks while maintaining accurate records and regulatory compliance.

The role emphasizes ethical behavior, continuous learning, and team collaboration within a dynamic POP setting in the Johannesburg area.

Qualifications

• Grade 12 or higher (NQF 4).
• NQF Level 5 certificate in Banking, Business Administration, Customer Service or related field preferred.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Engage customers in a positive and professional manner.
• Educate customers on digital and self-service channels.
• Process transactions and meet service benchmarks.
• Manage leads, referrals and follow-ups within agreed timelines.
• Maintain accurate customer records and ensure regulatory compliance (FAIS, FICA, TCF).

Skills

Customer service

Sales targets

Needs-based selling

Communication

Education

Grade 12 / NQF 4

NQF5 in Banking/Business/Customer Service

Job description

FNB is hiring a Universal Advisor in Johannesburg to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels, migrate customers to e-Channels and self-service, and meet service benchmarks while maintaining accurate records and regulatory compliance.

The role emphasizes ethical behavior, continuous learning, and team collaboration within a dynamic POP setting in the Johannesburg area.