Universal Banking Advisor — Customer Solutions

Fnbnamibia; Johannesburg; On-site; ZAR 516,000 - 695,000; Full time

Benefits offered by this job

Brand ambassador

Career development

Customer relationship opportunities

Job summary

FNB in Johannesburg is hiring a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will engage customers, educate them on suitable banking platforms, and guide them to digital channels.

The role requires a Grade 12/NQF4 (preferred NQF5) and 1–3 years in customer-facing roles within financial services, in a FAIS, FICA, TCF governed environment emphasizing ethics and career development.

Qualifications

• Strong understanding of FAIS, TCF principles, and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must adhere to FAIS, FICA, TCF and internal governance.

Responsibilities

• Engage customers in a positive and professional manner and determine needs.
• Educate customers on banking platforms and migrate to digital channels.
• Fulfilling transactions and meeting service benchmarks while maintaining accuracy.

Skills

FAIS knowledge

TCF knowledge

Regulatory compliance

Sales targets

Customer service

Communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB in Johannesburg is hiring a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will engage customers, educate them on suitable banking platforms, and guide them to digital channels.

The role requires a Grade 12/NQF4 (preferred NQF5) and 1–3 years in customer-facing roles within financial services, in a FAIS, FICA, TCF governed environment emphasizing ethics and career development.