B2B & SME Sales Consultant – Key Accounts

Fidelity Services Group; Durban; On-site; ZAR 180,000 - 420,000; Full time

Job summary

Fidelity Services Group in Durban, South Africa, is seeking a Sales Consultant and Key Accounts to drive new business across B2B and SME segments and support key accounts to meet targets.

The role focuses on understanding client needs, maintaining relationships, and collaborating with internal teams to deliver tailored solutions and ensure customer satisfaction in a fast-paced environment.

Qualifications

• Matric / Grade 12 is required.
• Relevant qualification or degree is advantageous.
• Minimum 3 years of experience.
• Excellent verbal and written communication skills.
• Computer literate with MS Office (Excel, PowerPoint).
• Strong interpersonal skills.
• Prior Telematics experience advantageous.

Responsibilities

• Source and acquire new business in B2B and SME through an ongoing prospecting plan.
• Generate business in the assigned accounts and attain new accounts for the business.
• Ensure client needs and expectations are met by the business.
• Maintain knowledge of competitors, pricing, and strengths to service and grow accounts.
• Drive profitable sales volume and meet strategic objectives.
• Assess and validate customers’ needs, maintaining high satisfaction ratings.
• Collaborate with customer support and resource management to meet objectives.
• Regular follow up of orders and timely collections of invoices.
• Develop budgets and manage issues with internal and external customers.
• Help develop initiatives to increase customer satisfaction and retention.
• Assist management with company-wide strategic planning.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Planning and organizing

Attention to detail

Problem solving

Analytical

Customer service

Fast-paced environment

Education

Matric / Grade 12

Relevant qualification/degree advantageous

Tools

MS Office

Excel

PowerPoint

CRM software

Job description

Fidelity Services Group in Durban, South Africa, is seeking a Sales Consultant and Key Accounts to drive new business across B2B and SME segments and support key accounts to meet targets.

The role focuses on understanding client needs, maintaining relationships, and collaborating with internal teams to deliver tailored solutions and ensure customer satisfaction in a fast-paced environment.