Automotive Workshop Manager

Placements24; Randburg; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Professional development

Dynamic work environment

Career advancement

Job summary

Placements24 in Randburg is seeking an Automotive Workshop Manager to oversee all operational aspects of a busy workshop. You will lead a team of technicians and service advisors, ensure high-quality repairs, maintain customer satisfaction, and drive workshop profitability.

The role requires strong leadership, excellent communication, and a solid understanding of automotive repair processes and business management.

Qualifications

• Proven experience in a management role within the automotive industry.
• Strong leadership and team management abilities.
• Excellent communication and customer service focus.

Responsibilities

• Supervise daily operations of the workshop including scheduling and workflow.
• Lead, train, and motivate technicians and service advisors.
• Ensure repairs and maintenance meet quality standards and timelines.
• Manage parts inventory and control costs.
• Handle customer inquiries and ensure exceptional service.
• Monitor performance metrics and drive profitability improvements.

Skills

Leadership

Team management

Communication

Automotive diagnostics

Workshop software

Financial reporting

Tools

Workshop management software

Financial reporting tools

Job description

About the Role

Our client, a reputable automotive service center in Randburg , is seeking a dynamic and experienced Automotive Workshop Manager to oversee all operational aspects of their busy workshop. You will be responsible for managing staff, ensuring high-quality repairs, maintaining customer satisfaction, and optimizing workshop efficiency and profitability. This leadership role requires strong organizational skills, excellent communication abilities, and a comprehensive understanding of automotive repair processes and business management. You will lead a team of technicians and service advisors, fostering a positive and productive work environment while upholding the company's commitment to excellence.

Key Responsibilities

• Supervise and manage the daily operations of the automotive workshop, including scheduling and workflow.
• Lead, train, and motivate the team of automotive technicians and service advisors.
• Ensure all vehicle repairs and maintenance are performed to the highest quality standards and within estimated timelines.
• Manage inventory of parts and supplies, optimizing stock levels and controlling costs.
• Handle customer inquiries, complaints, and ensure exceptional customer service is delivered.
• Monitor workshop performance, analyze key metrics, and implement strategies for improvement and profitability.

Requirements

• Proven experience in a management role within the automotive industry , preferably as a Workshop Manager or Service Manager.
• Strong leadership, team management, and communication skills.
• Comprehensive knowledge of automotive repair techniques, diagnostics, and service operations.
• Experience with workshop management software and financial reporting.
• Ability to set and achieve performance targets in a fast-paced environment.
• A commitment to customer satisfaction and quality service delivery.

Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and career advancement.
• A dynamic and challenging work environment with a supportive management team.
• The chance to lead a well-established and respected automotive service center.