Workshop Manager - Automotive Dealership

Placements24; Durban; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Performance incentives

Health insurance

Retirement benefits

Staff discounts

Leadership training

Brand in Durban

Job summary

Placements24 in Durban is seeking a dynamic Workshop Manager to oversee the service department of a leading automotive dealership. The role blends technical knowledge with strong leadership to ensure efficient operations and exceptional customer service.

You will manage daily workshop activities, mentor technicians and service advisors, ensure quality standards, control parts and budgeting, and drive profitability while maintaining high service levels.

Qualifications

• Proven experience in managing an automotive workshop or service department.
• Strong understanding of automotive mechanical and technical operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in workshop management software and systems.
• A strong business acumen and financial management capabilities.
• Commitment to upholding high standards of customer service and operational efficiency.

Responsibilities

• Manage the day-to-day operations of the automotive workshop, including staff scheduling, workflow, and resource allocation.
• Lead, mentor, and motivate a team of automotive technicians and service advisors to achieve performance targets.
• Oversee quality control processes to ensure all repairs and services meet dealership and manufacturer standards.
• Manage workshop inventory, parts ordering, and relationships with suppliers.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor financial performance, including budgeting, expense control, and profitability of the service department.

Skills

Leadership

Staff scheduling

Team motivation

Customer service

Workshop software

Financial management

Tools

Workshop management software

Job description

About the Role

A prominent automotive dealership in Durban is seeking a dynamic and experienced Workshop Manager to oversee its service department operations. This leadership role demands a blend of technical automotive knowledge, strong managerial skills, and a customer-centric approach. You will be responsible for ensuring the efficient and profitable operation of the workshop, managing a team of technicians, and maintaining exceptional service quality. The ideal candidate will drive operational excellence, foster a positive team culture, and contribute significantly to the dealership's reputation for outstanding customer service and reliability in Durban .

Key Responsibilities

• Manage the day-to-day operations of the automotive workshop, including staff scheduling, workflow, and resource allocation.
• Lead, mentor, and motivate a team of automotive technicians and service advisors to achieve performance targets.
• Oversee quality control processes to ensure all repairs and services meet dealership and manufacturer standards.
• Manage workshop inventory, parts ordering, and relationships with suppliers.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor financial performance, including budgeting, expense control, and profitability of the service department.

Requirements

• Proven experience in managing an automotive workshop or service department.
• Strong understanding of automotive mechanical and technical operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in workshop management software and systems.
• A strong business acumen and financial management capabilities.
• Commitment to upholding high standards of customer service and operational efficiency.

Benefits

• Attractive salary package with performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Generous staff discounts on vehicles and servicing.
• Opportunities for professional development and leadership training.
• A dynamic and challenging role within a leading automotive brand in Durban .