Automotive Service Experience Lead

Motus corporation; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Motus Corporation in Johannesburg is seeking a knowledgeable and customer-focused Service Advisor to join our team. This front-end role focuses on facilitating clear communication between customers and service departments to ensure optimal service outcomes and high customer satisfaction.

You will act as the primary contact for inquiries, assess needs, schedule appointments, prepare invoices, collaborate with technicians, and support upselling of services.

Qualifications

• Proven experience in a service-oriented role.
• Strong communication and interpersonal skills.
• Experience in managing customer relationships and service delivery.

Responsibilities

• Act as the primary point of contact for customers and provide information about service offerings.
• Assess customer needs and recommend appropriate products or services.
• Schedule service appointments and manage resources efficiently.
• Prepare invoices and document service processes and interactions.
• Collaborate with technicians to ensure timely service completion.
• Follow up with customers after service to gather feedback.
• Maintain knowledge of industry trends and company products.
• Support sales initiatives by identifying upsell opportunities.

Skills

Customer service

Communication

Relationship management

Problem solving

Attention to detail

Service management software

Education

Customer service certification

Tools

Service management software

Job description

Motus Corporation in Johannesburg is seeking a knowledgeable and customer-focused Service Advisor to join our team. This front-end role focuses on facilitating clear communication between customers and service departments to ensure optimal service outcomes and high customer satisfaction.

You will act as the primary contact for inquiries, assess needs, schedule appointments, prepare invoices, collaborate with technicians, and support upselling of services.