Automotive Service Advisor - Hybrid Role

Placements24; Centurion; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary with commissions

Medical and retirement plans

Employee discounts on parts andservice

Hybrid work arrangement

Job summary

Placements24 is recruiting an Automotive Service Advisor for a Centurion-based hybrid role combining in-person customer interaction with remote administrative tasks.

You will liaison between customers and the service team, guide clients through maintenance and repairs, and manage appointments while delivering clear explanations and accurate estimates.

Qualifications

• Experience as Automotive Service Advisor or similar customer-facing automotive role.
• Strong understanding of automotive systems, maintenance schedules, and repair procedures.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Greet customers warmly, actively listen to their concerns, and document vehicle service needs.
• Inspect vehicles with customers to identify potential issues and explain services clearly.
• Provide accurate estimates for labor and parts, and obtain customer authorization.
• Manage the service schedule, coordinating with technicians and parts departments.
• Maintain open communication with customers, providing updates on progress and changes.
• Handle inquiries and resolve issues to ensure high customer satisfaction.

Skills

Customer service

Communication

DMS proficiency

Multitasking

Tools

DMS

Job description

About the Role

Our client is looking for an engaging and customer-focused Automotive Service Advisor to join their team in Centurion . This hybrid role offers a dynamic blend of in-person customer interaction and remote administrative tasks. You will be the primary liaison between customers and the service department, expertly guiding clients through vehicle maintenance and repair processes. Your ability to communicate technical information clearly, build strong customer relationships, and manage service appointments efficiently will be key to your success. This position provides a unique opportunity to blend client-facing responsibilities with the flexibility of remote work for certain administrative duties.

Key Responsibilities

• Greet customers warmly, actively listen to their concerns, and accurately document vehicle service needs.
• Inspect vehicles with customers to identify potential issues and explain recommended services and repairs clearly.
• Provide accurate estimates for labor and parts, and obtain customer authorization for work to be performed.
• Manage the service schedule, coordinating with technicians and parts departments to ensure timely completion of repairs.
• Maintain open communication with customers throughout the service process, providing updates on progress and any changes.
• Handle customer inquiries and concerns professionally, resolving issues to ensure a high level of satisfaction.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
• Strong understanding of automotive systems, maintenance schedules, and repair procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using dealership management systems (DMS) and basic computer applications.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to adapt to a hybrid work model, balancing on-site and remote responsibilities effectively.

Benefits

• Competitive salary with commission and performance bonuses.
• Access to employer-sponsored medical and retirement plans.
• Generous employee discounts on parts and service.
• Hybrid work arrangement offering flexibility and work-life balance.
• Opportunities for training and professional development in customer service and automotive technology.