Automation Field Service Technician – On-Site Expert (Durban)

Placements24; Durban; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Company vehicle

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 is seeking a Field Service Technician to support automated manufacturing solutions from Durban. You will install, service, and troubleshoot complex automation systems on customer sites and provide hands-on maintenance to ensure peak performance.

The role requires travel within the Durban area, a technical diploma in Electrical Engineering Technology or Mechatronics, and strong diagnostic skills. A company vehicle, medical aid, and retirement fund contributions are offered.

Qualifications

• A technical diploma or certification in Electrical Engineering Technology, Mechatronics, or a related field.
• Proven experience as a Field Service Technician, preferably within an industrial automation or manufacturing environment.
• Strong understanding of electrical, mechanical, and pneumatic systems.
• Experience with PLCs, VFDs, and industrial control systems is highly desirable.
• Ability to read and understand technical manuals and schematics.

Responsibilities

• Install, maintain, and repair complex automation systems, including robotic cells, conveyor systems, and integrated machinery.
• Perform routine diagnostic checks and preventative maintenance on electromechanical equipment.
• Troubleshoot and resolve technical issues on-site efficiently.
• Interpret technical drawings, schematics, and blueprints to guide service operations.
• Collaborate with customers to understand their needs and provide tailored technical solutions.
• Provide on-site training to customer personnel on equipment operation and basic maintenance.
• Ensure safety protocols are strictly adhered to during service operations.
• Manage service requests, schedule appointments, and maintain detailed service reports.
• Maintain an inventory of spare parts and service tools, ensuring proper usage and return.
• Communicate effectively with internal engineering and support teams regarding site issues and client feedback.

Skills

Electrical systems

Mechanical systems

Pneumatic systems

PLC / Industrial controls

Diagnostics

Customer service

Time management

Reading schematics

Education

Diploma in Electrical Engineering Technology

Mechatronics certification

Tools

Industrial control systems

Job description

Field Service Technician - Automation Systems

About the Role Our client, a prominent provider of automated manufacturing solutions, is seeking a dedicated Field Service Technician to be based in Durban . This role is crucial for providing on-site support to our valued customers, ensuring the smooth operation and maintenance of their automated production lines and equipment. You will be at the forefront of resolving technical challenges, performing installations, and conducting essential maintenance to uphold system integrity and minimize operational disruptions. This position demands a hands-on approach, excellent problem-solving skills, and a commitment to customer satisfaction. Join a team that values expertise, initiative, and a proactive approach to service delivery, contributing directly to the success of businesses across the region. Your efforts will directly impact client productivity and operational efficiency. Key Responsibilities

• Install, maintain, and repair complex automation systems, including robotic cells, conveyor systems, and integrated machinery.
• Perform routine diagnostic checks and preventative maintenance on electromechanical equipment.
• Troubleshoot and resolve technical issues efficiently and effectively on-site.
• Interpret technical drawings, schematics, and blueprints to guide service operations.
• Collaborate with customers to understand their needs and provide tailored technical solutions.
• Provide on-site training to customer personnel on equipment operation and basic maintenance.
• Ensure all safety protocols are strictly adhered to during service operations.
• Manage service requests, schedule appointments, and maintain detailed service reports.
• Maintain an inventory of spare parts and service tools, ensuring proper usage and return.
• Communicate effectively with the internal engineering and support teams regarding site issues and client feedback.

Requirements

• A technical diploma or certification in Electrical Engineering Technology, Mechatronics, or a related field.
• Proven experience as a Field Service Technician, preferably within an industrial automation or manufacturing environment.
• Strong understanding of electrical, mechanical, and pneumatic systems.
• Experience with PLCs, VFDs, and industrial control systems is highly desirable.
• Ability to read and understand technical manuals and schematics.
• Excellent diagnostic and problem-solving abilities.
• Strong customer service orientation and interpersonal skills.
• Ability to work independently, manage time effectively, and travel extensively within the Durban area and surrounding regions.
• Valid driver's license and a clean driving record.
• Willingness to work flexible hours, including occasional evenings and weekends as required by service demands.

Benefits Our client offers a competitive salary package, including allowances for travel and expenses. You will have access to a company vehicle for site visits. The position includes a comprehensive benefits package, such as medical aid and retirement fund contributions. Opportunities for continuous professional development and training on new technologies will be provided. This role offers the chance to work with cutting-edge automation equipment and develop your skills in a challenging yet rewarding field service environment. Become a vital part of a team dedicated to supporting industrial operations in Durban and contributing to the region's economic growth.

About the Role Our client is a leading industrial manufacturing company with state-of-the-art facilities in **Durban, KwaZulu-Natal**. We are seeking a skilled and detail-oriented Industrial Automation Technician to join our dedicated engineering team. This hybrid role will involve both on-site troubleshooting and maintenance within our production facility and project-based work that