Autobody Service Advisor | Claims & Repair Coordination

Sons Group; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

HJ Bosch & Sons is seeking a Service Advisor in Pretoria, South Africa, to act as the main contact for vehicle owners through autobody repairs. You will assist with insurance claims and cash repairs while guiding customers with professionalism and care.

Responsibilities include documenting vehicle conditions, liaising with insurers, providing timelines and quotes, coordinating with workshop teams, and managing job cards and scheduling.

Qualifications

• Experience in autobody service advising or customer service.
• Understanding of insurance claims processes.
• Strong communication and organisational skills.
• Computer literacy with job card systems and email.
• Valid driver’s license.

Responsibilities

• Receive and assess damaged vehicles, documenting conditions.
• Liaise with insurance assessors and customers on approvals.
• Provide repair timelines and cost estimates.
• Coordinate with workshop teams to meet timelines.
• Handle customer queries with empathy and professionalism.
• Manage job cards and workshop scheduling.

Skills

Communication skills

Organisational skills

Empathy

Customer service

Driver's license

Tools

Job card systems

Email

Job description

HJ Bosch & Sons is seeking a Service Advisor in Pretoria, South Africa, to act as the main contact for vehicle owners through autobody repairs. You will assist with insurance claims and cash repairs while guiding customers with professionalism and care.

Responsibilities include documenting vehicle conditions, liaising with insurers, providing timelines and quotes, coordinating with workshop teams, and managing job cards and scheduling.