ATM Device Monitoring Agent

JVR Software; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

IZI South Africa seeks an ATM Device Monitoring Agent based in Centurion. You will coordinate logistics with the clearing team or custodians for non-operational devices and establish ETAs. You will schedule field staff access to ATM cubicles and coordinate first-line maintenance efforts on-site.

The role requires at least 2 years of ATM field experience, strong time-management skills, and a customer-centric approach. Health and safety procedures are emphasized throughout the role.

Qualifications

• Grade 12 or equivalent.
• Minimum of 2 years ATM field experience.
• Understanding of ATM Custodian and ATM Clearing Team duties.
• Ability to work under pressure and manage time.
• Customer centric approach to service.

Responsibilities

• Coordinate logistics with the IZI Clearing Team or Custodians for down devices.
• Create schedules for teams to attend to down devices and manage access to ATM cubicle/safe.
• Assist on-site with First Line Maintenance (FLM) where possible.
• Escalate unresolved faults to Second Line Maintenance (SLM) via the vendor.
• Allocate maintenance and project calls per client roster and field information.

Skills

ATM field experience

Pressure/time management

Customer centric

Problem solving

Education

Grade 12

Job description

Location Tshwane Job type IT / Computing / Software Salary Market related Posted 28 Oct 2026

IZI South Africa, a leading provider of integrated cash management solutions is recruiting 1 ATM Device Monitoring Agents based at our operations in Centurion, reporting to the National ATM Manager.

About the Role: Reporting to the National ATM Manager, you will coordinate the logistics with the IZI Clearing Team or Custodians of devices that are non-operational and establish estimated time of arrival (ETA) for each down device.

Your Key Responsibilities will Include:

• Effective coordination of Logistics Inform the Agent that is on duty for the day of the non-operational devices after establishing the estimated time of arriva from the IZI Clearing Team or Custodian
• The Agent thereafter creates a schedule for the IZI Clearing Team or Custodian that has been allocated to attend to the down device, (this access is created to that IZI field staff member smart lock key, to access the ATM Cubicle and ATM Safe).
• On arrival at the device the IZI Clearing Team or Custodian will try to resolve the issue as normal First Line Maintenance (FLM)
• If the fault cannot be resolved as First Line Maintenance (FLM), then the IZI Clearing Team or Custodian will inform the Agent on duty
• The respective vendor (Altron, Bytes or Diebold) as a Second Line Maintenance (SLM), will allocate a technician to attend
• When the technician ETA has been established, the Agent will allocate to IZI Clearing Team or Custodian to attend the callEffective allocation of calls
• Assign Preventative Maintenance calls - as per Client roster
• Assign Deep Cleaning Calls as per IZI Custodian and Clearing Team field information
• Assign Network calls after engaging with the Clients Network Team
• Assign Maintenance calls i.e. for cubicle globes, etc to be changed or replaced
• Assign Project/s Calls i.e. software upgrades or device upgrades

Health and Safety Embrace a culture of Safety First Adhere to company Health and Safety Procedures and not only isolated to vehicle safety Do not expose self, vehicle, assets and crew to any risks Do not expose any member of the public or customers at risk Participate in safety forums at the branch level Reporting of all safety incidents to the Control Room Attend safety education and refresher programmes Wear protective clothing (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment) Wear protective clothing at ALL times To obey any reasonable instruction/duties issued by branch management

Qualification and Experience requirements:

• Grade 12
• Minimum of 2 years ATM Field experience
• Demonstrated understanding of ATM Custodian and ATM Clearing Team Duties
• Ability to deal with Pressure/Time Management
• Effective Problem Solving and Decision Making abilities
• Customer Centric