ATM Field Operations & Monitoring Specialist

JVR Software; Centurion; Presencial; ZAR 180.000 - 240.000; Tempo integral

Resumo da vaga

IZI South Africa seeks an ATM Device Monitoring Agent based in Centurion. You will coordinate logistics with the clearing team or custodians for non-operational devices and establish ETAs. You will schedule field staff access to ATM cubicles and coordinate first-line maintenance efforts on-site.

The role requires at least 2 years of ATM field experience, strong time-management skills, and a customer-centric approach. Health and safety procedures are emphasized throughout the role.

Qualificações

• Grade 12 or equivalent.
• Minimum of 2 years ATM field experience.
• Understanding of ATM Custodian and ATM Clearing Team duties.
• Ability to work under pressure and manage time.
• Customer centric approach to service.

Responsabilidades

• Coordinate logistics with the IZI Clearing Team or Custodians for down devices.
• Create schedules for teams to attend to down devices and manage access to ATM cubicle/safe.
• Assist on-site with First Line Maintenance (FLM) where possible.
• Escalate unresolved faults to Second Line Maintenance (SLM) via the vendor.
• Allocate maintenance and project calls per client roster and field information.

Conhecimentos

ATM field experience

Pressure/time management

Customer centric

Problem solving

Formação

Grade 12

Descrição da vaga

IZI South Africa seeks an ATM Device Monitoring Agent based in Centurion. You will coordinate logistics with the clearing team or custodians for non-operational devices and establish ETAs. You will schedule field staff access to ATM cubicles and coordinate first-line maintenance efforts on-site.

The role requires at least 2 years of ATM field experience, strong time-management skills, and a customer-centric approach. Health and safety procedures are emphasized throughout the role.