ATM Field Operations & Monitoring Agent

Izicash; Gauteng; Vor Ort; ZAR 180.000 - 280.000; Vollzeit

Zusammenfassung

IZI South Africa is seeking an ATM Device Monitoring Agent to coordinate field operations from Centurion. You will liaise with the Clearing Team and Custodians to manage non-operational devices, estimate ETAs and schedule field staff efficiently.

The role requires a minimum of 2 years ATM field experience, a Grade 12, and a customer-centric, safety-conscious approach to problem solving and time management.

Qualifikationen

• Grade 12
• Minimum of 2 years ATM Field experience
• Demonstrated understanding of ATM Custodian and ATM Clearing Team duties
• Ability to deal with Pressure/Time Management
• Effective Problem Solving and Decision Making abilities
• Customer Centric

Aufgaben

• Coordinate logistics with IZI Clearing Team or Custodians for down devices and estimate ETA.
• Inform on-duty agents of non-operational devices and create schedules for field staff.
• Monitor FLM resolutions; escalate to SLM vendors (Altron, Bytes, Diebold) when needed.
• Allocate maintenance calls and software/device upgrade projects as required.
• Uphold Safety First and adhere to Health and Safety procedures.

Kenntnisse

ATM Field Exp

Problem Solving

Time Management

Customer Service

Ausbildung

Grade 12

Jobbeschreibung

IZI South Africa is seeking an ATM Device Monitoring Agent to coordinate field operations from Centurion. You will liaise with the Clearing Team and Custodians to manage non-operational devices, estimate ETAs and schedule field staff efficiently.

The role requires a minimum of 2 years ATM field experience, a Grade 12, and a customer-centric, safety-conscious approach to problem solving and time management.