Assurecloud Operations Key Account Managers, Midrand

Safetysa; Gauteng; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Safetysa is seeking a capable National Key Account Manager to manage strategic client relationships, deliver tailored solutions, and drive sustainable revenue growth. You will act as the primary contact for key accounts, collaborate with Operations, Sales, Finance, and Service teams, and ensure service levels meet expectations.

Responsibilities include developing account plans, pursuing cross-selling opportunities, and providing timely reports on performance and forecasts.

Qualifications

• Experience in key account management and maintaining long-term client relationships.
• Ability to develop and execute account plans aligned with client objectives and growth strategies.
• Strong negotiation and proposal skills to support renewals and upselling.

Responsibilities

• Build and strengthen long-term relationships with key clients.
• Serve as the primary contact for assigned key accounts.
• Develop thorough understanding of clients' objectives and requirements.
• Conduct regular client engagement meetings and reviews.
• Ensure high customer satisfaction through proactive management.
• Act as trusted advisor by delivering value-driven solutions.
• Identify growth opportunities through cross-selling and upselling.
• Collaborate with internal teams to ensure service delivery and alignment.

Skills

Client relationship management

Strategic account management

Sales & revenue growth

Stakeholder management

Problem solving

CRM reporting

Customer retention

Market intelligence

Tools

CRM system

Job description

To manage and grow strategic client relationships by delivering tailored solutions, maintaining high levels of service, and identifying opportunities for business expansion. This role plays a key part in SafetySA’s mission by ensuring client satisfaction and supporting sustainable revenue growth through trusted partnerships.

Responsibilities:

Client Relationship Management

• Build, maintain, and strengthen long-term relationships with key clients.
• Serve as the primary point of contact for assigned key accounts.
• Develop a thorough understanding of clients' business objectives, operational requirements, and strategic priorities.
• Conduct regular client engagement meetings, business reviews, and relationship-building activities.
• Ensure a high level of customer satisfaction through proactive account management.
• Act as a trusted advisor by providing solutions that add value to the client’s business.

Strategic Account Management

• Develop and implement account plans aligned with client objectives and company growth strategies.
• Identify opportunities to expand existing accounts through cross-selling, upselling, and additional service offerings.
• Monitor client performance, market trends, and competitor activities to identify new opportunities.
• Collaborate with clients to develop mutually beneficial growth initiatives.
• Maintain a strategic view of account risks and implement mitigation plans where necessary.

Sales and Revenue Growth

• Achieve revenue growth, retention, and profitability targets within the assigned portfolio.
• Identify and pursue new business opportunities within existing accounts.
• Prepare proposals, quotations, and commercial solutions that address client needs.
• Support contract negotiations, renewals, and commercial discussions.
• Drive account expansion and maximize customer lifetime value.
• Contribute to the achievement of divisional and company sales objectives.

Stakeholder Management and Collaboration

• Liaise effectively between clients and internal departments to ensure successful service delivery.
• Collaborate with Operations, Sales, Finance, Customer Service, Training, and Technical teams.
• Communicate client expectations, priorities, and requirements to internal stakeholders.
• Facilitate resolution of operational issues impacting client delivery.
• Ensure alignment between customer expectations and service capabilities.

Problem Solving and Issue Resolution

• Act as the escalation point for complex client concerns and service issues.
• Investigate client complaints and coordinate timely resolution.
• Manage risk areas proactively to prevent service disruptions.
• Maintain customer confidence through transparent communication and solution-focused engagement.
• Ensure corrective actions are implemented and monitored to completion.

Reporting and Performance Management

• Maintain accurate records of client interactions, opportunities, contracts, and activities within the CRM system.
• Prepare and submit weekly, monthly, and quarterly account reports.
• Monitor and report on account performance metrics, revenue targets, customer retention, and satisfaction levels.
• Track forecasts, sales pipelines, contract renewals, and growth opportunities.
• Provide insights and recommendations to management regarding client trends and business opportunities.
• Contribute to strategic planning and business forecasting activities.

Customer Retention and Service Excellence

• Develop retention strategies to enhance customer loyalty and long-term partnerships.
• Monitor customer satisfaction and implement improvement initiatives.
• Conduct client feedback sessions and identify areas for service enhancement.
• Ensure service delivery consistently meets agreed service levels and expectations.
• Promote a customer-centric culture across all interactions.

Market Intelligence and Industry Insights

• Stay informed of industry developments, market trends, competitor activities, and emerging technologies.
• Monitor customer and industry challenges to identify opportunities for value-added solutions.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support strategic business development initiatives through industry knowledge and customer insight.

Reporting Processes

• Provide weekly updates to the National Key Account Manager on account activity, client engagement, opportunities, risks, and action plans.
• Prepare and submit monthly account performance reports, including revenue, retention, pipeline opportunities, customer satisfaction, and service performance.
• Maintain accurate CRM records, ensuring data integrity and account visibility.
• Participate in monthly, quarterly, and annual business review meetings.
• Contribute to forecasting, budgeting, and growth planning processes.
• Ensure all account documentation is maintained in accordance with company policies and governance requirements.

AssureCloud Operations Key Account Managers, Midrand Midrand, ZA