Associate, Commercial Customer Care

Schneider Electric; Midrand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Schneider Electric in Midrand is seeking a proactive Customer Service professional to support customers and the sales team with order processing, pre-sales and post-sales queries, stock information, and logistics. You will interact via phone, email, and chat to resolve issues and drive customer satisfaction.

You will manage multiple tasks, stay organized, and work with SAP and MS Office tools to deliver accurate information and timely responses in a fast-paced environment.

Qualifications

• Strong communication skills that build trust with customers and colleagues.
• Proactive mindset to anticipate challenges and take ownership of resolutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and commitment to maintaining high-quality interactions.

Responsibilities

• Handle customer requests from offer creation till after sales.
• Provide first level of customer support (phone, email, chat, ) & customer visits
• Provide Customer support related to: Commercial Support (Price & Availability, Product selection, Catalogue questions)
• Logistics: Order Entry / Management;
• Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.

Skills

Communication skills

Multitasking

Customer focus

Tools

MS Office

SAP

Job description

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities:

• Handle customer requests from offer creation till after sales.
• Provide first level of customer support (phone, email, chat,) & customer visits
• Provide Customer support related to: Commercial Support (Price & Availability, Product selection, Catalogue questions)
• Logistics: Order Entry / Management;
• Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.

What will make you successful:

• Ability to manage multiple tasks and prioritize effectively
• Customer centric mindset & able to deal with angry customers
• Must be resilient and not easily overwhelmed by numerous requests from customers
• Good level of organizational and communication skills.
• Strategic thinking

What qualifications will make you successful?

• Strong communication skills that build trust and clarity with customers and colleagues alike
• A proactive mindset that anticipates challenges and takes ownership of resolutions
• Adaptability and composure when managing multiple priorities in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards in every interaction

Qualifications:

• 1-4 years experience in relative field
• Computer Skills:MS Office excel, word, PowerPoint, etc.), SAP Knowledge is a must

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference