Associate, Commercial Customer Care

Schneider Electric; Gauteng; On-site; ZAR 179,000 - 312,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric in Gauteng, South Africa, is hiring a Customer Service professional to support orders and inquiries, assist the Sales team, and improve customer experience through proactive service and digital tools.

You will handle orders from quotation to post-sales, provide first-level support via phone, email and chat, and coordinate logistics while maintaining high quality in a fast-paced environment. Fluency in English and SAP/MS Office skills are required.

Qualifications

• 1-4 years experience in related field
• English fluent speaker
• Proficient in SAP and MS Office

Responsibilities

• Handle customer requests from offer creation till after sales.
• Provide first level of customer support via phone, email, chat, and customer visits
• Provide Customer support related to: Commercial Support (Price & Availability, Product selection, Catalogue questions)
• Logistics: Order Entry / Management
• Promote our Schneider digital tool related to the customer support & engage customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.

Skills

Communication

Customer service

Multitasking

English proficiency

Education

Relevant qualifications

Tools

SAP

MS Office

Job description

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities:

• Handle customer requests from offer creation till after sales.
• Provide first level of customer support (phone, email, chat,) & customer visits
• Provide Customer support related to: Commercial Support (Price & Availability, Product selection, Catalogue questions)
• Logistics: Order Entry / Management;
• Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.

What will make you successful:

• Ability to manage multiple tasks and prioritize effectively
• Customer centric mindset & able to deal with angry customers
• Must be resilient and not easily overwhelmed by numerous requests from customers
• Good level of organizational and communication skills.
• Problem solver
• Strategic thinking

What qualifications will make you successful:

• Strong communication skills that build trust and clarity with customers and colleagues alike
• A proactive mindset that anticipates challenges and takes ownership of resolutions
• Adaptability and composure when managing multiple priorities in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards in every interaction

Qualifications:

• Relevent qualifications
• 1-4 years experience in relative field
• English Fluent Speaker
• Computer Skills:MS Office excel, word, PowerPoint, etc.), SAP Knowledge is a must

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.