Assistant Store Manager - Drive Sales & Customer Loyalty

Clicks Group Limited; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Group is seeking an Assistant Store Manager for Clicks Killarney Mall in Johannesburg to support the Store Manager in driving sales, managing stock, and delivering excellent customer service. The role focuses on achieving financial targets, maintaining store standards, and leading the team to deliver a great customer experience.

The ideal candidate will have at least 1 year of assistant store management experience in retail/FMCG, with strong skills in merchandising, planning, and people

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 year’s experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets.
• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Skills

Financial management

Customer service

People management

Merchandising and promotions

Planning and organising

Problem solving

Leadership

Labour legislation knowledge

Communication

Analytical thinking

Education

Grade 12 (Maths 50% and English 50%)

Degree in Relevant Retail/Business Management

Job description

Clicks Group is seeking an Assistant Store Manager for Clicks Killarney Mall in Johannesburg to support the Store Manager in driving sales, managing stock, and delivering excellent customer service. The role focuses on achieving financial targets, maintaining store standards, and leading the team to deliver a great customer experience.

The ideal candidate will have at least 1 year of assistant store management experience in retail/FMCG, with strong skills in merchandising, planning, and people