Assistant Sales Call Centre Manager — CRM & Lead Optimization

Headhunters recruitment; Tzaneen; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Headhunters recruitment is seeking an Assistant Sales Call Centre Manager to drive daily sales operations in Tzaneen, Limpopo. You will oversee lead management, CRM usage and allocation of inbound/outbound leads.

Responsibilities include recruiting, training and motivating teams, setting targets and incentives, and reporting on performance and financial results. Strong leadership, analytical ability and communication skills are essential.

Qualifications

• Grade 12 / Matric.
• Relevant business, sales or management qualification.
• Minimum 5 years' sales call centre experience, including at least 3 years in a management or leadership role.
• Proven experience managing multiple teams and inbound/outbound operations.
• Strong working knowledge of CRM systems and social media lead generation is essential.
• Demonstrated ability to analyse leads, optimize allocation and improve sales conversion.
• Proven ability to recruit, train, coach, motivate and evaluate sales teams.
• Experience setting sales targets and managing performance-based incentive programs.
• Strong analytical, reporting, communication and leadership skills.
• Experience in consumer products, direct sales or lay-by sales advantageous.

Responsibilities

• Daily Leadership and Sales Planning.
• CRM, Social Media Leads and Lead Allocation — Critical Requirement.
• Sales Management and Target Achievement.
• Recruitment, Training and Team Motivation.
• Sales Incentives and Performance Recognition.
• Reporting, Financial and Operational Accountability.

Skills

Sales call centre leadership

CRM proficiency

Lead management

Social media lead generation

Lead analysis & optimization

Recruitment & training

Setting sales targets & incentives

Communication & leadership

Education

Grade 12 / Matric

Business/sales/management qualification

Job description

Headhunters recruitment is seeking an Assistant Sales Call Centre Manager to drive daily sales operations in Tzaneen, Limpopo. You will oversee lead management, CRM usage and allocation of inbound/outbound leads.

Responsibilities include recruiting, training and motivating teams, setting targets and incentives, and reporting on performance and financial results. Strong leadership, analytical ability and communication skills are essential.