Call Centre Manager: Lead Performance & Inbound Sales

Maverick Telecommunications; Cape Town; On-site; ZAR 350,000 - 640,000; Full time

Job summary

Maverick Telecommunications is seeking an experienced Call Centre Manager in Cape Town to lead a small team and optimize operations while focusing on sales targets and customer satisfaction. The role emphasizes handling inquiries, improving processes, and driving lead generation through an inbound structure.

Responsibilities include managing daily call centre activities, coaching staff, and ensuring performance metrics are met in a cost-effective manner.

Qualifications

• Strong operational and staff management experience with a small team (about 10 reports).
• Proven ability to drive performance and results in a sales-oriented environment.
• Experience in call centre administration, process improvement, and workforce optimization.

Responsibilities

• Call centre administration.
• System and process optimisation.
• Workforce optimization.
• Customer champion.
• Drive sales in line with targets.
• Performance management.
• Strong leadership.

Skills

Call center management

Staff management

Operational leadership

Performance management

Sales-driven

Process optimization

Inbound call handling

Job description

Maverick Telecommunications is seeking an experienced Call Centre Manager in Cape Town to lead a small team and optimize operations while focusing on sales targets and customer satisfaction. The role emphasizes handling inquiries, improving processes, and driving lead generation through an inbound structure.

Responsibilities include managing daily call centre activities, coaching staff, and ensuring performance metrics are met in a cost-effective manner.