Assistant Retail Manager

DigicapeSA; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Digicape, Your Local Apple Expert, is seeking an Assistant Retail Manager for our Cape Town stores (Roeland and/or Gardens Centre). This full-time, on-site role supports the Retail Manager in overseeing day-to-day store operations, leads the retail team, and drives sales while maintaining Apple retail standards.

The ideal candidate has 3-4 years of retail experience, preferably with supervisory responsibilities, strong knowledge of Apple products, and exceptional customer service and

Qualifications

• Matriculation (Grade 12) required.
• 3-4 years’ retail experience, with supervisory responsibilities preferred.
• Experience in cellular, consumer electronics, or tech retail is advantageous.
• Proven track record of meeting sales targets.
• Strong knowledge of Apple products and technology.
• Excellent customer service and communication skills.
• Organisational and time-management abilities.

Responsibilities

• Support Retail Manager in achieving store objectives.
• Oversee day-to-day store operations in absence of manager.
• Lead and motivate the retail team.
• Assist with staffing, merchandising, and stock control.
• Help achieve individual and store sales targets.

Skills

Customer service

Communication

Problem-solving

Time management

Organisational skills

Conflict resolution

Education

Matric (Grade 12)

Job description

Company Description: For 25 years, Digicape has been helping South Africans get more from Apple technology.

As an Apple specialist, we combine deep expertise with personal service, practical advice, and support that goes well beyond the sale. From hardware and software to business solutions and ongoing support, we help individuals and businesses get more from their technology.

It is why, after all these years, we are still proud to be "Your Local Apple Expert".

Role Description: The Assistant Retail Manager role at Digicape is a full-time, on-site position based within our Roeland and/or Gardens Centre retail store in Cape Town.

The role supports the Retail Manager in overseeing day-to-day store operations, leading the retail team, driving sales performance, and maintaining Digicape and Apple retail standards. The Assistant Retail Manager will help ensure the team remains motivated, customer-focused, and aligned with store targets and company objectives.

Key Responsibilities:

• Support the Retail Manager in achieving the store's sales, performance, customer service, and operational objectives.
• Take responsibility for the effective management of the store during the Retail Manager's short-term absence.
• Perform retail management duties and responsibilities as delegated by the Retail Manager.
• Support the team in achieving individual and store sales targets, identifying opportunities to upsell and recommend solutions based on customer needs.
• Assist with daily retail operations, including staffing, merchandising, store presentation, stock control, administration, and operational requirements.

Qualifications & Minimum Requirements:

• Matriculation (Grade 12) certificate.
• 3-4 years' relevant retail experience, preferably including retail management or supervisory responsibilities.
• Previous experience in a retail environment, with cellular, consumer electronics, or technology retail experience advantageous.
• Experience working towards sales targets and contributing to overall store performance.
• Strong working knowledge of Apple products and technology.
• Strong retail operations, administrative, organisational, and time-management skills.
• Excellent customer service, communication, conflict-resolution, and problem-solving abilities.