Apple Tech Sales Specialist – In-Store Expert

DigicapeSA; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

DigicapeSA is seeking a Retail Sales Consultant - Fundi for our Gardens Centre store in Cape Town. The role blends retail sales, customer service, and Apple product knowledge, engaging customers, recommending solutions, and processing sales with reliable support throughout the journey.

The successful candidate will have strong Apple product knowledge, ability to diagnose basic issues, and a customer-focused mindset, contributing to meeting store targets.

Qualifications

• 2-3 years' relevant retail, sales, or customer-facing experience.
• Strong working knowledge of Apple products, including Mac, iPhone, iPad, Apple Watch, and AirPods.
• Good understanding of macOS, iOS/iPadOS, iCloud, Apple ID, and Apple services.
• Ability to diagnose and resolve basic Apple-related technical queries.

Responsibilities

• Work towards and consistently achieve monthly individual and store sales targets.
• Engage with customers to understand their requirements and recommend Apple products, accessories, services, and solutions.
• Prepare quotations, process sales orders and invoices accurately, follow up on orders and opportunities, and complete daily cash-ups.
• Maintain knowledge of Apple products, services, and technology through ongoing SEED training.
• Provide basic Apple technical support, including hardware checks and software updates.

Job description

DigicapeSA is seeking a Retail Sales Consultant - Fundi for our Gardens Centre store in Cape Town. The role blends retail sales, customer service, and Apple product knowledge, engaging customers, recommending solutions, and processing sales with reliable support throughout the journey.

The successful candidate will have strong Apple product knowledge, ability to diagnose basic issues, and a customer-focused mindset, contributing to meeting store targets.