Assistant Resident Manager – Luxury Lodge

JVR Software; South Africa; Remote; ZAR 350,000 - 550,000; Full time

Job summary

HotelJobs in South Africa seeks an experienced Assistant Resident Manager for a luxury lodge. You will oversee day-to-day lodge operations, front-of-house and food and beverage coordination, and ensure strict administrative and cost controls while supervising the team.

The role requires a strong leader to manage the property in the absence of the Resident Lodge Manager, delivering 5-star service and maintaining brand standards across guest experiences.

Qualifications

• Minimum of 5 years in a similar 5-star lodge management role.
• Proven expertise in Game Reserve Operations.
• Matric certificate; hospitality degree/diploma preferred.
• Proficiency in NEBULA and OPERA PMS/POS software.
• Solid track record in Front of House and F&B management.

Responsibilities

• Lodge Operations: Plan, manage, and drive daily lodge operations.
• Management Support: Manage the property in the absence of the Resident Lodge Manager.
• Strategic Alignment: Drive group goals and quality plans from Head Office.
• Multi-tasking & Pressure: Maintain high performance under pressure to meet guest needs.

Skills

Leadership

Front Office

Cost Control

Staff Training

Guest Experience

Communication

Education

Matric Certificate

Hospitality Degree

Tools

NEBULA

OPERA

Job description

Employer HotelJobs Location South Africa Job type Other IT/Computer Salary Not specified Posted 13 Nov 2026

A Luxury lodge property is seeking a highly skilled and dynamic Assistant Resident Manager to oversee day-to-day operations and elevate guest experiences. This role requires a strong leader who will ensure the seamless execution of front-of-house and food and beverage services, maintain strict administrative and cost controls, and successfully manage the property in the absence of the Resident Lodge Manager.

Key Responsibilities

Operational & Administrative Leadership

Lodge Operations: Plan, manage, and drive daily lodge operations effectively while adhering strictly to all company practices and standards.

Management Support: Successfully manage the property in the absence of the Resident Lodge Manager and assist with daily operational demands.

Strategic Alignment: Drive the broader goals and quality plans of the group as required by Head Office.

Multi-tasking & Pressure: Multi-task and maintain high performance under pressure to consistently meet guest needs and handle difficult situations.

Front of House & Guest Experience

Guest-Centric Focus: Ensure exceptional guest experiences by maintaining a highly visible, welcoming, and presentable professional profile.

Front Office Mastery: Oversee Front Office administrative management as an essential component of daily duties.

Hospitality Innovation: Apply creative and innovative thinking to drive hospitality services to new, industry-leading levels.

Team Management & Training

Staff Leadership: Lead, motivate, and directly oversee the lodge team to maintain 5-star service standards.

Training & Development: Teach, inspire, and share information with staff to foster continuous professional growth.

Financial & Cost Control: Implement strict cost controls, manage administrative workflows, and utilize financial skills to protect margins.

Relationship & Community Building

Stakeholder Engagement: Build and maintain strong relationships with staff, guests, the local community, and industry partners (agents and neighboring lodges).

Communication: Maintain clear, professional, and proactive interpersonal communication across all levels.

Job Requirements

Experience & Qualifications

Experience: Minimum of 5 years of experience in a similar 5-star lodge management position.

Industry Knowledge: Proven expertise in Game Reserve Operations is strictly required.

Education: Matric certificate is required; a formal hospitality degree or diploma is highly preferable.

Technical Skills: Proficiency in NEBULA and OPERA systems (or similar PMS/POS software) alongside general computer literacy.

Track Record: Proven skills and a solid track record in Front of House and F&B management.

Core Competencies

Communication: Excellent command of the English language; well-spoken and articulate.

Cognitive Skills: Strong lateral thinking ability, high initiative, and meticulous attention to detail.

Personal Attributes: Diligent, self-motivated, and consistently able to meet tight deadlines.